I use my training in psychology and clinical risk management to work with companies to ensure risk management standards are met. I offer my services to assist people and or groups in getting proper medical and financial care. I enjoy being the best I can be by always updating my skills and abilities.

▪ Patrolled hospital property and addressed all suspicious situations.▪ Investigated accident scenes and incidents; generated and distributed activity reports.▪ Coached and mentored other staff members; shared best practices for completing assigned tasks.▪ Provided constructive feedback to staff to address areas in need of improvement.▪ Developed new methods for streamlining risk management reporting procedures.

▪ Educated and advised individuals and professionals on details of specific medical procedures.▪ Prepared and delivered presentations on topics relating to cardiac, endocrinology, nephrology, psychiatry, psychology, urology, and general practices.

▪ Delivered compelling presentations to secure new sales deals with customers.▪ Coordinated prospecting efforts to identify new business opportunities.▪ Provided information on available products, including wire line and wireless products.▪ Partnered with business teams to design and implement training initiatives.▪ Positioned staff to acquire new skills through ongoing coaching and feedback.▪ Created content for new training programs designed to meet learning needs across departments.▪ Assisted employees in meeting learning goals and overcoming complex challenges.▪ Provided feedback to the training division to support efforts in meeting all training requirements

▪ Provided reliable customer and technical support within a high-volume call center.▪ Selected by the VP and General Manager to travel out of state to gather training information on new product sales; relayed all information obtained upon return to the call center.▪ Provided coaching and training to managers and representatives on new product information and promotions.

▪ Developed personal development plans for employees to ensure knowledge of all best practices and guide staff toward goal attainment.▪ Planned and oversaw various learning sessions and workshops for Emergency Department personnel.▪ Collaborated with the Director to facilitate ongoing training initiatives.▪ Handled patient- and staff-related issues in the Emergency Department.▪ Conducted multiple administrative tasks, including payroll, records management, and calendar management.

Obtained state licenses for Property and Casualty and Life and Health through the State of Florida. Being licensed in these areas allowed me to sell and service all lines of insurance that State Farm offered. Including auto, boat, motorcycle, home, condo, renters, life and health insurance policies. Developed sales leads, scheduled appointments, identified customers’ needs and marketed appropriate product and services. Excellent communication skills (written and verbal), excellent listening skills. Successful track record of exceeding sales and service goals and quotas. Overseeing daily duties, managing staff, ensuring compliance with insurance regulations, and providing excellent customer service. Took the lead to track and analyze insurance sales data and developing strategies to increase sales and keep State Farm at the top performance.

Administrator for region responsible for processing all Lemon Law claims for auto manufacturers. Responsible for processing claims from beginning to end. Participates in ongoing training and professional development activities to enhance facilitation skills and expertise. Decided whether the claim met the appropriate guidelines to continue with the claim process. I was trained in arbitration and mediation through Rollins College in Winter Park, Florida. Maintained cross functional relationships between the auto manufacturer and the vehicle owners. Scheduled meetings between regional auto manufacturers and local dealerships along with the individual that owned the car. Lemon law is when a customer stated the vehicle, they purchased was a “lemon” and was unable to be fixed or repaired. At that point the arbitration process begins , gather all facts and the eligibility. If the claim was valid in customers favor the customer could have the vehicle bought back or replaced by the manufacturer or no action taken at all if the complaint was unfounded. The arbitration board would compile all the documents and determine the outcome of the claim. I would then complete the case packages and send the arbitration finding to all parties confidentially at the same time.Maintained cross functional relationships between the vehicle manufacturers and vehicle owners.