Sandy Busby Email and Phone Number

• Develop strategic business plan to increase sales and community engagement for agency.• Provide information and write Life, Home and Auto policies for customers to mitigate risk due to loss and obtain financial goals.• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

• Provide insight of all activities within the 100M+ Real Estate Planning and Development project portfolio.• Oversight of effective and efficient department operation and project delivery. • Create and manage reporting, process, and procedural documentation to increase senior leadership insight into overall group productivity.• Coordinate internal and external teams to ensure successful project completions while mitigation of project issues and risks.• Website administration of development microsites • Organize and execute regular touch base activities across agency to increase team building and organizational continuity.

• Research and analyze data to aid the overall goals of the group by tracking the budget, forecasting financials needs, monitoring and reporting outcome data• Tracking compliance to corporate and legal regulations, and doing ad hoc data analysis for member of the group• Ensure projects stay within the intended scope, oversee timetable for products or services, help schedule staff development if needed• Create weekly or periodic data reporting, and schedule data forecasting timetables

• Built and disseminated best practices to assist with the managements and accountability tracking of vendor performance as well as ongoing projects• Utilized Agile methodologies, processes and reporting protocols while implementing business and project management controls to support multiple business units• Administered strategic and tactical leadership to ensure team continuity • Managed and reviewed contracts for quarterly departmental vendor meetings to establish benchmarks, roadmaps and vendor performance SLAs / KPIs for enhancement or issue resolution• Designed and maintained vendor scorecard to grade overall performance metrics based on specific strategic data analysis • Produced scheduled and ad hoc reports utilizing Excel, Pivot tables and data analysis to track weekly, monthly and yearly financial performance and resource allocation for a 30 million dollar budget