Sandy Bustillo Email & Phone Number

Houston, Texas, United States

IT Leadership and Project Management: Led initiatives between IT and Claims Departments to significantly reduce incorrect claims and costs through data analysis using SQL and Excel. Managed timely project completions and met deadlines.Helpdesk and User Support: Managed daily helpdesk operations, improving response times and reducing downtime by centralizing support requests. Provided comprehensive support to end-users, troubleshooting software issues to enhance their experience.Training and Development: Delivered training via Microsoft Teams on software use and adherence to standard operating procedures (SOPs), enhancing staff skills and reducing errors.System Deployment and Optimization: Assisted in deploying new systems to the production environment and developed IT solutions to streamline business processes. Monitored system performance, addressed bottlenecks, and optimized operations.Technical Documentation and Troubleshooting: Created detailed instructions for software applications and resolved system malfunctions to restore normal functioning.

Process Optimization: Developed and led projects with a focus on timely completion and efficiency, while also reviewing and improving existing workflows to enhance daily operations and project outcomes.Issue Resolution and Training: Conducted in-depth analysis to identify and resolve root causes of project delays, enhancing project efficiency. Developed comprehensive training materials and conducted sessions to equip team members with essential skills for project success.Project Management: Implemented new project management tools to improve interdepartmental communication and teamwork, ensuring smoother project flows and barrier removal.Standardization in Operations: Designed and implemented standardized procedures for logistics management across multiple distribution centers, significantly speeding up operations and ensuring uniformity.Safety and Compliance: Led safety audits and collaborated with safety departments to ensure adherence to OSHA regulations, enhancing safety standards across all operational sites.

Staff Training and Development: Trained and guided over 50 office staff in company rules, daily tasks, and best practices. Held regular training sessions to improve skills, focusing on good communication and teamwork.Leadership and Hiring: Helped new employees understand company programs and provided support to ensure they fit in well. Assisted with hiring processes, including interviewing job candidates, and built a strong administrative team to help the company grow.Operations and Customer Service: Set up procedures to keep operations running smoothly during staff absences and created an online guide for each department's tasks. Handled customer complaints and questions, providing excellent service. Attended weekly staff meetings to discuss and solve current issues in the department.

Improving Operations and Leading Teams: Managed warehouse operations and led a team of 50 employees. Created plans to make work more efficient, reduced mistakes, and sped up tasks by looking closely at work processes and using resources better.Training and Motivating Staff: Trained new employees on how to use equipment safely. Provided guidance and support to motivate staff to reach their performance goals and improve their skills.Managing Inventory and Schedules: Checked daily warehouse activities to ensure they were accurate and efficient. Kept track of a large number of products, made weekly work schedules for employees, supervised the loading and unloading of trucks, and reorganized storage areas when needed based on product changes.