Sandy C. Email & Phone Number

Richmond, Bc

As a subject matter expert, I develop and deliver training to prepare employees for case management roles. By liaising with multiple departments in the organization, I develop training schedules through incorporating lectures, e-learning, workshops, practicums and job shadows to develop, support, and mentor new employees, existing employees new to the role, or those returning from extended leaves. Feedback conducted through written evaluations, testing, and one-to-one debrief sessions to identify strengths and areas of improvement serve to provide guidance and oversight for learners and their managers throughout the training period.

The Case Manager is responsible for directing, integrating, implementing and evaluating case management claim files, with a primary focus on an early and safe return to work for the injured worker; coordinating the efforts of the employer and service providers in the return to work plan; maintaining a comprehensive knowledge of claims adjudication procedures, policies and directives; overseeing the management of all assigned active cases; performing a variety of functions required in the adjudication of wage-loss claims including verifying and authorizing cost allocation and calculation of benefits; reviewing decisions on the basis of new information and altering decisions where appropriate; assuming responsibility for all team decisions regarding the disposition of a case and performing other related duties as assigned.

Richmond, Bc

Provide guidance and direction for the Outreach Program team of nurse advisors, case managers and special needs officer; coordinate internal and external communications for the department; managed the Social Worker program by providing direction and guidance to the provider network and internal staff.

Provided direction to staff in the Inquiry Call Centre and Central Data Triage business units to meet the operational goals and client service commitments of Claims Central Operations department.

Vancouver

Responsible for processing, managing, and negotiating the timely settlement of claims for clients injured in motor vehicle accidents.

Managed sales and purchasing for the Amelia Williams business unit; coordinated line development and provided merchandising support for the Koret business unit.

Bachelor Of Commerce, Marketing

Diploma, Rehabilitation Management