Sandy Carr Email & Phone Number

Media, Pa, Us

Media, Pennsylvania

Responsible for assisting with developing, organizing and implementing the most effective training programs for the department’s personnel. Administration of the PACSES system. Maintain all databases in PACSES.Analyze system functions and procedures as they relate to case work, office policy, procedures, state and federal performance measures. Perform installation, repair and preventative maintenance of state personal computers and related systems. Troubleshoot hardware and software failures on PACSES network and other personal computers and peripherals.

Media, Pa

Supervise a team of Domestic Relations Intake Officers that are the first face-to-face interaction that clients have with the Department. Assist staff in researching clients'​ background information to enable our office in establishing and enforcing support orders. Train and assist staff in new policies and procedures as it pertains to the Pennsylvania Rules of Civil Procedure as well as office policies and procedures.Train staff on cyclical basis to ensure that they maintain knowledge of all areas of the Intake unit. Liaison between the Department of Human Services' (Department of Public Welfare), Children and Youth Services and the Juvenile and Adult Probation and Parole Offices, Attorneys and Judges to assist in any questions or concerns in filing complaints and/or modifications for support. Provide solutions to issues that staff in other units or offices may have in understanding the Domestic Relations policies and procedures. Oversee and assist staff on completion of monthly reports. Complete daily quality control to ensure that the unit is giving superior service to the client. Pull out the best in my staff to help them see that they have potential to achieve greater success than where they currently are.

Media, Pa

Supervised a large team of Client Information Center Representatives who consist of telephone operators, receptionists, administrative support staff, filers and mail deliverers - the Department's first line of communication with the clients. Created a new hire training curriculum that I used to train over fifty new staff members to train in all areas of the Client Information Center in less time; but, more effectively in the fast-paced and highly confidential Department. Because of the curriculum and training, many staff members were promoted to other positions in the Department. Oversaw that calls were not held in queue for an excessive amount of time; and, that all mail was processed and filed within the mandated time frames. Created and taught a customer service class for the entire Domestic Relations staff to assist them in understanding the importance of customer service in the public sector. Taught a time management course to the Domestic Relations Case Managers to advise them of how to complete case management in the most efficient manner. Adjusted schedules of staff to fit the needs of the unit as needed. Maintained constant communication with Management Team to ensure that information given in the Client Information Center was current and correct.

Media, Pa

Responsible for establishing and enforcing child and/or spousal support orders as well as establishing paternity. Addressing the concerns of clients as expressed by telephone and mail correspondence; and, face-to-face conferences. Reviewed and monitored cases for compliance of financial and non-financial orders. Evaluated cases for possible issuance of various enforcement remedies. Prepared case summaries for judge's review in court. Assisted clients with obtaining information on obtaining insurance, employment and services provided in the community. Liasion to the Public Defender's Office, attorneys and judges as well as various government offices throughout the county.

Springfield, Pa

Responsible for training sales associates in effective salesmanship, designing floor and window displays in accordance with company policies. Conducted daily cash flow operations for store opening and closing. Interviewed perspective employees.

Education record

Bachelor Of Science In Business Administration, Management Information Systems

Activities and Societies: Alpha Kappa Alpha Sorority, Inc. Rho Rho Chapter