Sandy Chan Email & Phone Number

Vancouver, British Columbia, Canada

Connecting clients with their customers in memorable event experiences by delivering Premium event apps. • Book and manage internal resourcing throughout the project delivery process. • Build and maintain trust, communication and a great relationship with new and returning clients. • Speak as a subject matter expert on the product to answer client queries.• Define and uphold project scope and boundaries, including additional scoping and issuing addendums when necessary. • Answer questions and work with the Delivery team to solve bugs and issues to ensure the best possible project delivery. • Review and make improvements on internal and external delivery processes.

Assist Producers in delivering Premium event apps. • Drive weekly team meetings to keep the team spirit strong in a remote work environment. • Attend client meetings with Producers to take note of project updates and action items. • Groom JIRA tickets to provide clarity on the scope of work for internal teams. • Prioritize JIRA tickets to ensure priority alignment within the Delivery team. • Maintain essential templates and update process documentation with the Manager of Customer Delivery

Vancouver, British Columbia, Canada

Increase VIDC’s media exposure and further relationships with the communities we serve.Brand Management • Re-define the clinic’s identity by launching a new website (www.vidc.ca)• Establish a unique voice on social media with fact-based and current messaging, especially in relation to the COVID-19 pandemicPublic Relations• Coordinate with local and national news outlets, including CTV, The Province and CKNW, for TV and radio interviews• Further the value of published interviews by repurposing them as social media contentCommunity Engagement• Participate in weekly community pop-up clinics in the Downtown East Side to provide point-of-care HIV/HCV testing

Headed the project planning and execution of the annual FME World Tour with 70+ events worldwide • Collaborated with internal teams including Product Marketing, Digital Marketing and Customer Engagement to prepare event presentations and staff support • Managed full-time Special Events Assistants to prepare and ship event materials • Researched, negotiated and booked hotel venues remotely across 25 cities in North America• Created messaging guides and email copy for the digital communications plan • Worked with 30+ international partners to achieve event success through brand consistency and adherence to graphic guidelines• Reviewed various stakeholders' feedback and implemented effective improvements to the planning process Other Projects: FME User Conference 2020• Coordinated with the Marketing Operations team to prepare event registration logistics and announcement • Collaborated with our Events Specialist to create the sponsorship package Safe Software Partner Summit 2019• Coordinated staffing plan and venue logistics, including hotel blocks, F&B and A/V, for this week-long conference • Presented in a session to share the best event-hosting tips and hosted a round table session to collect feedback for the events program

Hong Kong, Hong Kong Sar

• Organized an assortment of internal events, including the annual staff party and health and safety information sessions • Executed communication plan to promote internal events, such as writing email copy and designing posters• Scheduled interviews with shortlisted candidates • Reviewed candidates' information for proper documents and certifications • Leading the onboarding sessions which included a presentation on the company, a tour of the facilities, and the introduction to team leads