Sandy Chan Email & Phone Number

Vancouver, British Columbia, Canada

• Connecting clients with their customers in memorable event experiences by delivering Premium event apps.
• Book and manage internal resourcing throughout the project delivery process.
• Build and maintain trust, communication and a great relationship with new and returning clients.
• Speak as a subject matter expert on the product to answer client queries.
• Define and uphold project scope and boundaries, including additional scoping and issuing addendums when necessary.
• Answer questions and work with the Delivery team to solve bugs and issues to ensure the best possible project delivery.

• Assist Producers in delivering Premium event apps.
• Drive weekly team meetings to keep the team spirit strong in a remote work environment.
• Attend client meetings with Producers to take note of project updates and action items.
• Groom JIRA tickets to provide clarity on the scope of work for internal teams.
• Prioritize JIRA tickets to ensure priority alignment within the Delivery team.
• Maintain essential templates and update process documentation with the Manager of Customer Delivery

Vancouver, British Columbia, Canada

• Increase VIDC’s media exposure and further relationships with the communities we serve.Brand Management
• Re-define the clinic’s identity by launching a new website (www.vidc.ca)
• Establish a unique voice on social media with fact-based and current messaging, especially in relation to the COVID-19 pandemicPublic Relations
• Coordinate with local and national news outlets, including CTV, The Province and CKNW, for TV and radio interviews
• Further the value of published interviews by repurposing them as social media contentCommunity Engagement
• Participate in weekly community pop-up clinics in the Downtown East Side to provide point-of-care HIV/HCV testing

• Headed the project planning and execution of the annual FME World Tour with 70+ events worldwide
• Collaborated with internal teams including Product Marketing, Digital Marketing and Customer Engagement to prepare event presentations and staff support
• Managed full-time Special Events Assistants to prepare and ship event materials
• Researched, negotiated and booked hotel venues remotely across 25 cities in North America
• Created messaging guides and email copy for the digital communications plan
• Worked with 30+ international partners to achieve event success through brand consistency and adherence to graphic guidelines

Hong Kong, Hong Kong SAR

• Organized an assortment of internal events, including the annual staff party and health and safety information sessions
• Executed communication plan to promote internal events, such as writing email copy and designing posters
• Scheduled interviews with shortlisted candidates
• Reviewed candidates' information for proper documents and certifications
• Leading the onboarding sessions which included a presentation on the company, a tour of the facilities, and the introduction to team leads