Sandy Ciarlariello Email and Phone Number

Project Analyst , General Motors of Canada Company 2013 to 2019 • Managed various IT projects following Project Management processes. • Planned and Coordinated the organization’s Project Management Office (PMO) including documenting the request fulfillment process, creating templates, and deploying to IT leaders. • Supported IT in facilitating and meeting all software licensing requirements in order to meet IT business requirements. • Created and deployed the organization’s hardware maintenance strategy (procurement, warranty, disposal). • Collected and reported monthly key metrics ensuring IT leaders are informed of progress towards organization’s goals. • Coached and mentored IT staff on ITIL processes (for example, Incident Management, Change Management). • Performed the Sharepoint Site Administrator role which entailed granting and monitoring access following established security guidelines.

• Managed internal Training Program for approximately 500 employees globally to provide relevant, accurate, and on-time training. o Tracked progress against project plan/schedule o Created and distributed project status report to Delivery Leader o Tracked issues and risk and escalate as needed • Migrated the GM Account from the EDS Learning Management System to HP’s Learning Management System, including providing GM requirements, tracking progress of migration activities, and communicating to the GM Account. o Coordinated the Training Network (Organization Representatives) ensuring all training-related items are communicated and discussed to understand impact on the Account o Developed and maintained the curricula in the Corporate Learning Management System o Re-designed courses so they function in HP’s Learning Management System