Sandy Cundiff, A-Cspo Email & Phone Number

Responsible for leading our team of business analysts across multiple initiatives and collaborating with stakeholders to gather, analyze, and document business requirements. Playing a pivotal role in ensuring that technology solutions align with the organization's strategic goals while meet the needs of various business units through impact analysis. Collaborating with program leadership on strategic direction for improving or further leveraging internal and/or external systems.

Key member of multiple Scrum teams responsible for delivering solutions that bring value to our customers, working with the business units and IT project team to deliver requirements for software solutions, manage user-acceptance planning and testing, and provide post-production support. Led requirements and testing for Accounting and Tax transactions to a new airline system implementation. All while bringing a wealth of BA knowledge for process improvement and best practices to our BA team.

Louisville, Kentucky, United States

Fulfilled the role of both Product Owner & Business Analyst for Beyond, a start up financial processing and transactions for small to medium size companies. Created user stories and prioritization for the agile development team implementing sales methodologies for a new payment processor into the organization. Successfully implementing new business processes for project traceability.

Louisville, Kentucky Area

Senior Technical Product Owner for iPay Solutions, a ProfitStars division of Jack Henry & Associates. Responsible for managing the vision and development of Jack Henry Bill Pay products, ensuring our team delivers the most value added, high priority functionality to our consumers. Highly skilled in creating user stories, product roadmaps, and maintaining backlogs for multiple products and teams.

Senior Business Analyst for iPay Solutions, a ProfitStars division of Jack Henry & Associates, currently assisting with analysis, requirements elicitation and documentation standardization. Supporting multiple products for payment processing for 4,000+ financial institutions integrated across multiple online banking platforms.

Jeffersonville, Indiana

Responsible for managing software development projects and integration services in support of new and existing client gift card management programs, online e-commerce transaction processing, online risk management, payment gateways, and fulfillment services. Responsible for defining business requirements for small and large scale projects and enhancements, maintaining detailed project plans, completing system testing, and managing all aspects of client implementations from website development to fulfillment services. Achievements include assisting the company in boarding the most new clients ever in a single year, including the largest client to date. Experience with managing requirements, QA and UAT testing, and implementation of e-commerce sites and payment processing for multiple projects. Managed multiple client relationships and provided excellent customer service. Implemented internal company process improvements for Client Support and Quality Assurance.

Louisville, Kentucky Area

Thirteen years of experience in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications. Responsible for eliciting and managing requirements; managing project priorities and producing documentation for multiple projects per year. Experience with web applications and client/server in business applications - in-house development of a finance application to disperse $4 billion dollars of expense to UPS products; Lead business analyst for the analysis and design phases of a $20 million dollar project to create an in-house built mission critical system for the weight and balance of all UPS aircraft worldwide; and more.

Part time employee in the Load Planning operations and Industrial Engineering. Extensive operational experience in the outbound cycle of package dispersment in UPS's largest worldwide hub. Duties consisted of operations planning for the distribution of package volume to the appropriate outbound aircraft, accurate and timely calculations of aircraft for daily launch, and communication with other UPS gateway facilities and departments in this process. Assisted in coordnation with other airline carriers of these processes during four peak operations.

College Of Business

Part-time instructor at the School of Business teaching HTML programming for the Computer Information Systems program. Undergraduate course consisting of basic HTML coding and web page design.

Louisville, Ky

Responsible for tracking current prices at local competitors and produced reporting using cost factors.

Bs, Computer Information Systems

As, Computer Information Systems And Programming

Education record