• Acted as project manager of change, training, and communications team in largest-ever international corporate rollout of SAP financial systems in multiple countries, including the U.S., Canada, Mexico, China, Japan, the U.K., Argentina, Costa Rica, Nicaragua, El Salvador, Guatemala, and Honduras • Conducted leadership alignment interviews and research with business and technology leaders to realign goals and improve working relationships and project results • Developed and deployed training strategies• Built and executed communication plans• Identified and improved user adoption for multiple programs using change management techniques• Facilitated training sessions for over 10 projects and approximately 1,000 project management associates• Coordinated 20 design thinking, empathy mapping, focus group, and individual interview sessions to identify business needs and align results• Collaborated with UX team to improve user adoption and reduce training needs through analysis of user base and site improvement utilizing UX tools and principles

• Led and developed team of four associates in managing financial results for over 50 distributions centers with annual top line shipments valuing at over $100,000,000• Owned monthly financial closing duties, annual budgeting, forecasting, and ROI analysis for relevant process improvement projects• Automated critical accounting receivables operation for return center shipments, leading to collection of annual $4,000,000 in receivables 45 days early• Identified KPIs and developed reporting leading to 15% improvement in return center inventory overages and shortages• Delivered 4% reduction in aged inventory in import DCs by collaborating with suppliers and merchandising to find alternative buyers/sales paths

Acted as product owner in AP/AR. Defined business needs and functional specifications to develop new and modify existing corporate systems for local business needs in 10 different international countries as well as handled global training of systems, monitored KPIs, identified and corrected areas of financial risk, and created and maintained center of excellence.

Owned responsibility for $40,000,000 per month in allowance collection. Executed monthly reconciliations for 10 general ledger accounts. Served on total quality team dedicated to creating more efficient workflows.