Sandy Dib Email & Phone Number

Beirut-Lebanon

ManagerialSupervises the Service Providers Coordinators team,Manages and motivates team-members of the Service Providers CoordinatorsEvaluates and appraises staff contribution to Service Providers Coordinators objectivesDefines and monitors the Unit Key Performance IndicatorsOperational Defines the policies and procedures of the Service providers unit in accordance with the overall objectives of alfa & ensures their proper implementationDevelops tools and techniques to improve commercial follow-up (Software program, tangible tools.)Provides support to the Service Providers Coordinators team regarding any developmental change in its functionsConsolidates the daily, weekly and monthly statisticsActs on and resolves any problem occurred during the daily follow up with the Service providers' team.Works with Finance to verify and ensure that finance processes associated with service providers are implemented and maintained (financial planning, reconciliation and settlement procedures and etc.) Provides feedback on Service providers clients' future needs and prioritizes themWorks with the MOT to validate the service provider's requestsNegotiates commercial deals with service providers

Managerial:Supervise the own shop teamManages and motivates team-members of the own shop0Evaluates and appraises staff contribution to the own shop objectivesResponsible of the Telesales operation that took place in March-April 2009Operational:Answers customer needsIntroduce to customers new products and services to up-date their knowledge and induce salesEnsures the proper sales activityProvide feedback about future needs and expectations of customersProvide support to the own shop teamConsolidate the daily, weekly and monthly statisticsDraws up a typology of the different customer profilesMaintains the stock necessary for the sales of cards and GSM numbers, promotion at the sales location, printings at the sales location.Responsible for the Live Auction preparation , registration and follow upResponsible for the number management within the Distribution Department and with the MOT.

Corporate Support:Contact key accounts in order to obtain appointments for the corporate sales representatives.Assist the corporate representatives in identifying the contact people, the aim of the visit and the mutual benefits.Manage and follow-up the function of exploring big companies.Communicate with corporate representatives concerning all the information obtained from the contacts with key account.Support the corporate representatives with all their activities and interacts between them and companies activities.Follow-up any problems and ensures the appropriate solutions.POS Support:Coordinate with the points of sale representatives in issues of subscribers, distributors and POS taking into account at all times points of sale proper procedures.Follow-up any problems and ensures the appropriate solutions.Provide the POS with needed orientation and reduce the waiting time of companies clients.Inform the POS about all the changes that may affect the selling function or the quality of the products and the quality of the service, in order to ensure client focused conversations and quality of service addressed to all POS frequent subscribers.Assist the POS sales representatives in effecting their daily work related to POS.Assist the POS in the administrative and technical related issues.

Marketing and selling the company's service.Establish direct contact with the clients and build relationship selling.Attend Workshop and assist in preparing it.Handling complaints and assisting the needs of clients.Telemarketing the company's products.

Implement company's sales strategy.Develop sales in new remote areas. Increase sales volume through existing and new clients by direct contact.Follow-up to analyze customer satisfaction levels and offers solutions to any problems.Explain and specify the products of the company.

Ba, Marketing & Advertising

Bacii, French & Lebanese Bac

Education record