Sandy Duckett work email
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Sandy Duckett personal email
Set up own company in 2013. Major clients include Octopus Energy, Bulb Energy, ScottishPower, Thames Water, Scottish Water Business Stream, Castle Water, Ophelos, Huntswood, VKY Intelligent Automation, IE Hub, HMCTS, Student Loans Company, Atos, Arum, Just & CXP. Chair of Citizens Advice Edinburgh 2011-17.Experience gained in FTSE100 Financial Services and Utility Groups in a range of challenging senior roles.Recognised by Credit Today as one of the Top 50 leading collections and recoveries professionals who, within the utilities and telecoms sectors, have had a positive impact on the credit and collections industry.Operational/Commercial Director with a unique blend of leadership, operational, commercial, procurement and financial experience. Ability to develop strategy in collaboration with others and secure buy-in to actions. Breadth of experience of successfully managing strategic commercial negotiations/contracts, leading large multi-site operations and implementing complex change/integration programmes. Track record of consistently excelling in delivering tangible benefits that directly improve performance and profitability. Successful in leading and managing interactions with a range of internal stakeholders at all levels in the organisation.Qualified management accountant (CIMA), MBA (Heriot Watt University) and MCIPS. Attended senior management development programmes at INSEAD, Wharton Business School, Ashridge Business School & Herriot Watt Business School.
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Independent ProfessionalDms LtdNewton Mearns, Gb
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ChairmanKeen Ai Apr 2021 - PresentBirmingham, England, United Kingdom
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Independent ProfessionalDms Ltd Oct 2013 - PresentLondon, Edinburgh And Glasgow
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Principal Utilities Collection And Recoveries SpecialistArum Consulting Apr 2015 - PresentEdinburgh, United KingdomResponsibilities include client engagement pre and post contract. Leading and supporting multi-disciplinary teams with a range of clients in the Utility, Finance and Public Sectors. Also provide support and insight to the Business Development Team. Work with a host of clients, including Thames Water, ScottishPower, Student Loans Company, HMCTS ....
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Utilities Debt Resolution And Recoveries SpecialistOctopus Energy Apr 2023 - Jul 2023London Area, United Kingdom -
Utilities Debt Resolution And Recoveries SpecialistBulb Apr 2022 - May 2023United Kingdom -
Advisory SpecialistOphelos Jul 2021 - Aug 2022United Kingdom -
DirectorIs Anybody There? Jul 2020 - Apr 2022Glasgow, Scotland, United Kingdom
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Utilities SpecialistBulb Mar 2020 - Sep 2020Glasgow, Scotland, United Kingdom
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Senior AssociateCustomer Experience People Limited Oct 2019 - Mar 2020Glasgow, United Kingdom -
Interim Director Of Customer Services And CollectionsCastle Water Jun 2019 - Sep 2019Blairgowrie, Perth And Kinross, United Kingdom -
Interim Customer Services DirectorCastle Water Jul 2018 - Sep 2019Blairgowrie, Perth And Kinross, United KingdomResponsible for providing customer services to around 500,000 business accounts throughout the UK.
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Interim Head Of Collections And RecoveriesCastle Water Limited Aug 2017 - Jun 2018BlairgowrieCastle Water is the leading independent water retailer in the UK. Responsible for Collections and Recoveries in respect of hundreds of thousands of businesses, charities, and public bodies throughout England and Scotland. -
Chairman Citizens Advice EdinburghCitizens Advice Dec 2011 - Dec 2017Dundas Street, Edinburgh -
Business Transformation Lead, Wholesaler RelationshipsBusiness Stream Jun 2016 - Sep 2016Edinburgh, United KingdomWorkstream lead in respect of Wholesaler engagement in England and business readiness in relation to the acquisition of Southern Water B2B business and Open Water
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Interim Operations DirectorBusiness Stream A Scottish Water Company Mar 2015 - May 2016EdinburghResponsible for all customer operations involving customer on boarding, metering, billing, customer contact, new connections, key customer management, complaints and revenue maximisation. Led transformation of Customer Operations and led a team of c150 FTE.
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Business Process Transformation LeadBusiness Stream Jul 2014 - Mar 2015Edinburgh, United KingdomLead the Business Process Workstream as part of the Business Transformation Programme. Working in conjunction with Capgemeni in driving and leading transformation across the business. -
Interim Head Of Credit ManagementBusiness Stream Nov 2013 - Jul 2014Edinburgh, United KingdomLead & direct a team responsible for managing and collecting debt from Business Stream's business customers across over 130,000 sites.
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Credit Management ConsultantAtos Jan 2014 - Mar 2014London, United KingdomProviding credit management subject matter expertise -
Client Relationship DirectorStandard Life Oct 2012 - Sep 2013EdinburghLeading the management and development of a client base of 35,000 pension schemes (£25bn of assets) and 1.2m customers. Led a team of around 80. Member of the Workplace Executive responsible for occupational pension schemes Key Achievements• Implemented the retention and growth strategy for existing customer and asset base• Led IT company (Vebnet) - providing flexible benefits technology solutions, managing a team of 40 employees across a number of locations in the UK• Worked closely with colleagues in Standard Life Investment in developing and improving overall propositions for existing and potential clients -
Customer Services And Client Relationship Management DirectorStandard Life Jun 2012 - Jan 2013Edinburgh, United KingdomLeading an area of 400 employees across a number of sites, managing a budget of c £12m p.a. Key Achievements• Implementation, servicing and growth of 35,000 occupational pension schemes with 1.2 customers• Provided thought leadership to generate growth of the £25 billion of assets under management• Accountable for significant profit/revenue targets - retention, growth and margin management• Responsible for increasing commercial awareness amongst employees• Mitigated risk exposure in relation to interactions with intermediaries, employers and customers• Key role in successful delivery of major change projects - Pension Reform and Retail Distribution Review• Led engagement with a range of internal (Board, Group Exec, UK Exec) and external (customers, FSA, and Industry Bodies)
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Customer Services DirectorStandard Life Jun 2010 - Jun 2012Edinburgh• Lead an area of 800 employees across a number of sites• Key focus has been transforming Customer Services from a “Cost Centre” to a “Profit Centre” • Instrumental in increasing the profile of Customer Services as a major contributor to the profitability of the UK Business. • Reduced manpower by 130 FTE whilst delivering improved service and significantly exceeding growth and retention targets with a cost base that was £4m favourable to budget• Provide thought leadership to develop a truly outstanding service to customers which is viewed by our customers and our competitors as our USP• Lead, influence, inspire and emotionally engage with people to achieve outstanding results• Tightly manage, control and mitigate exposure in relation to millions of transactions and interactions with intermerdiaries and customers• Manage over 2million interactions p.a with 4million customers and intermediaries with focus on delivering excellent service and building valuable customer relationships• Actively involved in driving the successful delivery of major change programmes and projects
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Group Corporate Services DirectorStandard Life Jan 2010 - Jun 2010Key Dimensions of Role•Annual operational budget of c£62 million and Capex of £4 million• Led team of around 400 employees over a number of sites in the UK inc delivery of services to third parties that generated c£17million of income p.a• Responsible for Group Procurement inc. supplier management- c£500 million spend p.a- As Business Separation Director– Played key role in successful sale of Standard Life Bank to Barclays plc within an aggressive timeline. Led commercial negotiations and integration team. Quickly gained trust and forged strong relationships with Barclays Retail Banking Directors and Deloitte team. • Responsible for the provision, management, maintenance, refurbishment and repair SL Group’s portfolio of 45 premises• Responsible for Group Business Continuity strategy and incident management• Provided insurance advice/consultancy. Procured insurance and managed claims• Managed Company’s central print, distribution & storage operations involving over 100m documents p.a • Responsible for Group Physical Security, Environmental and Procurement Outsourcing Policies• Responsible for managing and mitigating operational risks associated with Group Operations
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Deputy Group Corporate Services DirectorStandard Life Plc May 2009 - Jan 2010Responsible for leading Group Procurement & Outsourcing, Insurance and Business Continuity. Procurement in respect of third party spend across many areas (IT, Outsourcing, Consultancy, Legal, Recruitment, Marketing, Printing, FM, Building works ....) for all SL businesses (SL Investments, SL Life and Pensions, SL Banking, SL Healthcare and Group Corporate Services). Insurance relates to many types of cover eg Professional Indemnity, Buildings, Motor Vehicle, Travel, Directors & Officers .......Business Continuity involves the development, co-ordination, testing and management of BC plans in relation to both in-house and external provision of dedicated and competed facilities.
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Head Of Group ProcurementStandard Life Plc Feb 2008 - Apr 2009Responsible for a team of around 50 employees over three sites and spend of £500m+ involving many areas of spend (IT, Consultancy, Legal, Marketing, Printing, FM, Building works etc) for all SL businesses (SL Investments, SL Life and Pensions, SL Banking, SL Healthcare and Group Corporate Services).
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Procurement Director At Scottishpower PlcScottishpower Plc Jun 2007 - Feb 2008Led and directed team of 56 employees over 4 UK sites with responsibility for contractual spend of c£1bn. Major supply service contracts & projects (eg vehicles, cables, conductors, transformers, substations, switchgear, boilers, meters, IT, fuel, construction, civils, telecoms, FM, travel, accommodation etc). Set ScottishPower strategy for procurement activity and management of external suppliers. Developed global procurement strategies in conjunction with other senior procurement staff throughout the Iberdrola Group. Led procurement transition programme involving centralisation of procurement organisation, system integration and harmonisation of procurement processes and procedures. Development multi-functional procurement teams. -
Head Of Credit ManagementScottishpower Plc Apr 2004 - Jun 2007Led and directed team of 500+ employees over three UK sites; 100 third party agents in collecting c£3.5bn of revenue from 5.2m Business & Domestic customers. Responsible for large Opex and Capex budgets. Managed 2 call centre operations with around 300 staff involved in handling 30k calls per week from Cash quarterly, DD & Business customers. Also involved in outbound dialling. Developed culture where change was viewed as essential and challenge the norm. Drove continuous improvement throughout Credit Management & across Energy Retail supply chain with significant focus on driving operational excellence and managing risk. Championed Six Sigma improvement projects. Strong focus on customer service. Primary focus on prevention, management & collection of debt in fast growing retail business against a background of frequent and significant price increases coupled with increasing pressure from Government and external consumer bodies and a credit driven economy.
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Fleet Business ManagerScottishpower Plc Jun 1999 - Dec 2002Reported directly to Corporate Procurement Director & second line report to an executive director. Responsible for 123 staff, 5,500 vehicle fleet, 4,000 plant items & 22 garages throughout UK with £30m turnover (30% external) and healthy net profit margin. Directly involved in developing, driving & managing all aspects of the business including P&L & BS responsibility. Other responsibilities included strategy, procurement, taxation, IR & HR, legal, health & safety and maintenance & disposal of vehicles. Management of commercial risk & SLAs with internal & external customers. Regular contact with directors throughout SP to address their operational requirements. Significant change management programme initiated and implemented inc changing business from being a cost centre to a profit centre. Strong focus on increasing commercial acumen across the business.
Sandy Duckett Skills
Sandy Duckett Education Details
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Jmw Consultants IncExecutive Leadership Programme -
ImpactSenior Leadership Programme
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Business Leadership Programme -
Developing Leadership Programme -
Distance LearningAcips
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Accountancy -
National Training LabsHuman Interaction Lab
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Executive Mba -
Chartered Institute Of Management Accountants
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Ashridge Business School
Frequently Asked Questions about Sandy Duckett
What company does Sandy Duckett work for?
Sandy Duckett works for Dms Ltd
What is Sandy Duckett's role at the current company?
Sandy Duckett's current role is Independent Professional.
What is Sandy Duckett's email address?
Sandy Duckett's email address is sa****@****wer.com
What schools did Sandy Duckett attend?
Sandy Duckett attended Insead, Jmw Consultants Inc, Impact, Wharton Business School, Ashridge Business School, Distance Learning, Heriot-Watt University, Glasgow Caledonian University, National Training Labs, Wharton Executive Education, Heriot-Watt University, Chartered Institute Of Management Accountants, Ashridge Business School.
What skills is Sandy Duckett known for?
Sandy Duckett has skills like Change Management, Business Process Improvement, Strategy, Outsourcing, Stakeholder Management, Business Transformation, Management, Financial Services, Risk Management, Business Strategy, Procurement, Team Leadership.
Who are Sandy Duckett's colleagues?
Sandy Duckett's colleagues are Amjad Karim, Cristian J. Silva-Perez, Hamzah Reta, Petar Gyurov.
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Sandy Duckett
United States
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