Communicate to the Senior Director of Arena Security & Public Safety about changing or critical situations at Spectrum Center. Assist Senior Director with security budget preparation and track budget allocation throughout the year. Manage Event Security Coordinator and Manager on Duty schedules to ensure coverage meets expectations. Maintain working relationships with other HSE Departments, CRVA, government entities (CMPD, CFD, etc.), NBA, and Contractors. Collaborate with Senior Director and HR to develop standards for recruiting, interviewing, selecting, and training Full Time and Part Time Event Security Coordinators/Managers on Duty/Supervisors/Officers that align with HSE overall processes and programs. Manage the interview process from application submission to offer letter or rejection letter including but not limited to first contact with a candidate, interview scheduling, interview questionnaire and assessment, and final interview results. Lead the selection process with HR and ensure candidates complete all onboarding items prior to the start date. Collaborate with the Senior Director to create, facilitate, and manage Event Security Training Programs in alignment with HSE policies and procedures to include Event Operations and Emergency Response. Create and facilitate the training process from facilitation to daily, monthly, and yearly tracking of new hire training, remedial training, recertification training, and HSE organizational training. Coordinate Event Security Staffing Deployments for all events. Assist with management of Event Dispatch. Manage Uniform Distribution for Event Security. Maintain all Event Security related equipment including Wands, Radios, EVOLV/Magnetometers, etc. Receive and resolve complaints from guests, clients and employees according to established policies and procedures.

- Assisting with overseeing security for all Spectrum Center events event security personnel.-Collaborating across the department to maintain and improve all functions and operations of Spectrum Center Security. - Assist department leadership with all aspects of the Security for all guests, media, and employees during non-event and event times.-Maintain working relationships with all HSE departments. -Maintain the overall health and well-being of Event security of Event Security, Hiring, Training, Managing, Daily Operations, and Long-Term Planning.-Assist in building deployments and staffing levels for all events.

• handle general office tasks and administrative duties, such as directing communications between colleagues and customers, organizing schedules and events, entering data, bookkeeping, maintaining office equipment. • Greet clients and make them feel comfortable, both in person and over the phone• Answer and direct email/phone calls to the right person.

Ensure the highest level of customer service for all Spectrum Arena Event guests. Conducted pre-event site briefings with executive level and event staff. Disseminated event information timely and efficiently. Provided support to event staff by resolving event day challenges. Acted as the prompt contact for Arena guests. Managed customer inquires and requests. Served as the liaison to other Spectrum Arena departments, senior management and Arena vendors.

- Perform surveys to gauge the needs and interests of the community- Schedule class times and post the information either online or at the community center-Serves as liaison to facility rental patrons to provide facility information and to explain and implement facility rules - Identifies maintenance and safety problems: submits maintenance orders and coordinates repair work; performs minor maintenance tasks.

Interacts directly with season ticket holders and other ticket buying customers on day-to-day sales inquires, problems, and concerns. Maintaining positive business relationships to ensure future sales.

Perform as a ticket sales agent for all ticketed events for current and upcoming events using a computer-based sales system. Assist in the daily operations of the Ticket Office. Provides information to patrons regarding performances and ticket policies. Customer service in all aspects of the Ticket Office, including mailings, answering phones, filling orders and other duties as assigned.

Monitor gym areas to ensure adherence to rules and regulations. Coordinates, assigns and schedules trainer activities. Greet gym attendants, responds to inquiries pertaining to facilities and answers incoming calls accordingly.

Responsibilty of working at Appalachian State Football GamesCrowd Management Event Execution Ticketing and Sales

Answering income calls, created and maintained office filing systems, routed incoming and outgoing mail, and other duties as assigned.Served as liaison between president and client baseScheduled appointments, coordinated internal and external meetings and arranged domestic travel.

Point Guard