Sandy Espinal Email & Phone Number

New York, Ny

• State Migration Tools USMT\MDT\OSD and manual migration to Window 7• Provide internal end-user support for desktops, applications and peripherals, both in person as well as via phone and e-mail and remotely • Utilize creative troubleshooting skills and leverage available resources to see issues through from start to finish• Upgrade the PC hardware and install Wireless certificate on laptop• Configure VPN to client, support remote desktop and backstage pass• Imaging PCs and managing/updating PC images• Software application installation, configure network printer and network drives• Keeping documentation , tracking issues and reporting the results to the manager• Analyzes, troubleshoots sets up domain service and wireless access

Staten Island, Ny

• Oversee the efforts around application remediation solutions Med-V• State Migration Tools USMT and manual migration to Window 7• Configure VPN to client and support remote desktop• Assist in Lotus Notes configuration and trouble shoot outlook configurations• Configuration and integration into existing infrastructure, trouble shoot general issues • Software application installation, configure network printer and network drives• Virtualization user personalization, report issues or special applications and web application• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns of end users• Provided support and training to the rest of the technical support staff • Migrating 8 to 10 computer a day

Brooklyn, Ny

• Responsible for testing troubleshooting and repair motherboards and power supply• Migrating Window XP data to window 7 and backing up data • Build and repair Dell, HP, Compaq and Mac PCs , move customer’s data to new laptop or Desktop PCs• Provided excellent customer service for all installation or trouble shooting software and hardware problems• Configured and imaged PCs with NortonGhost12.0 and Acronis• Setup User desktop profiles in Windows XP Professional, window 7and MAC/OSX• Support user with MAC/OSX and application • Configured local and network printers, trouble shoot and install LAN; WLAN

Associate Degree, Electromechanical Engineering Technology

Bachelor Of Science Degree, Computer Engineering Technology