Sandy Espinal Email & Phone Number

New York, NY

• State Migration Tools USMT\MDT\OSD and manual migration to Window 7
• Provide internal end-user support for desktops, applications and peripherals, both in person as well as via phone and e-mail and remotely
• Utilize creative troubleshooting skills and leverage available resources to see issues through from start to finish
• Upgrade the PC hardware and install Wireless certificate on laptop
• Configure VPN to client, support remote desktop and backstage pass
• Imaging PCs and managing/updating PC images

Staten Island, NY

• Oversee the efforts around application remediation solutions Med-V
• State Migration Tools USMT and manual migration to Window 7
• Configure VPN to client and support remote desktop
• Assist in Lotus Notes configuration and trouble shoot outlook configurations
• Configuration and integration into existing infrastructure, trouble shoot general issues
• Software application installation, configure network printer and network drives

Brooklyn, NY

• Responsible for testing troubleshooting and repair motherboards and power supply
• Migrating Window XP data to window 7 and backing up data
• Build and repair Dell, HP, Compaq and Mac PCs, move customer’s data to new laptop or Desktop PCs
• Provided excellent customer service for all installation or trouble shooting software and hardware problems
• Configured and imaged PCs with NortonGhost12.0 and Acronis
• Setup User desktop profiles in Windows XP Professional, window 7and MAC/OSX

Associate Degree, Electromechanical Engineering Technology

Bachelor Of Science Degree, Computer Engineering Technology