Sandy Feher Email and Phone Number

Flexible service operations support professional with experience in multiple environments, especially technology. Streamlines processes and workflow; focused on best use and implementable solutions for customers and clients. Relates effectively with team members, end users, vendors, and offshore contractors. Identifies the strength of trainees and tailors training to highlight or grow those assets. Thrives in environments that offer variety and diverse tasks.Skills - Customer experienceCustomer managementConflict managementIT procurementVendor managementHardware/softwareCapital projectsProject managementTeam buildingOffshore contractorsServiceNowMicrosoft 365 Admin, Office 365 Admin - Adept with Admin tasks to create an email account, shared mailbox, distribution group, mail contact, Office 365 license administration.OKTA Admin/Troubleshooting – Received specialized training for an in-depth understanding of incidents and interrelationship with AD, OKTA, O365 syncs, resulting in correct ticket resolutionOracle, CI2, Datatrax, ACES – Addressed responsibility to provide system access, modifications, deactivations, and deletions, administering with a strict, documented approval and deletion process key for yearly audits.