Responsibilities:• Orchestrated the implementation and management of all Infrastructure technologies encompassing data centre, network and server services, service monitoring, end-user support, end-point management, and IT security remediations.• Collaborated closely with Sodexo HQ teams to deploy group IT infrastructure and IT security standards and procedures across the APMEA region, spanning 17 countries.• Spearheaded the IT Infrastructure Shared Services team in India and supervised the IT Support team in Singapore and Malaysia.• Cultivated and nurtured key relationships with various business heads and the Global IT Leadership team, ensuring seamless alignment and delivery of services to meet business needs.

Responsibilities:• Oversaw and managed all technology operations and infrastructure projects for the APAC region, aligning technology initiatives with the company's mission.• Provided strategic leadership in the development and implementation of information technology initiatives to maximize value and ensure reliability and high performance of IT infrastructure and systems.• Controlled the annual operating and capital expenditure budget for IT, managing the portfolio of technology assets and services.• Ensured compliance of all upgraded and new systems with PCI DSS Security Standard and the Company’s Security and Compliance policies.

Responsibilities:• Reviewed and optimized project implementation processes to enhance efficiency and standards.• Provided supervision and direction for six technical direct reports on support and project activities.• Maintained high availability of network infrastructure operations across 25 remote sites in Asia, including malls, offices, and construction sites.

Responsibilities:- Ensure high network, system and data availability and integrity through preventive maintenance and upgrades- Monitor network performance and provide reports to stakeholders- Conduct Request for Proposal (RFP) for a digital telephony solution for Singapore office- Manage the procurement, contracts and license/subscription renewals for all ICT requirement in Singapore and Malaysia

Responsibilities:• Responsible for daily workflow and assignment of support issues and tickets, management of critical incident and escalation• Coordinated projects for site setups, including defining scope, managing milestones, and maintaining strong relationships with all stakeholders• Manage all IT procurement requests in Singapore

Responsibilities:• Collaborated with business stakeholders to determine their need and devise appropriate software and hardware solutions• Draft the Scope of Works and Investment proposal for Stakeholder's approval for site setup• Build and maintain the company's network infrastructure, ensuring high availability• Provide outstanding helpdesk service and support to customers