Positioned with 20+years of experience in operational management and human resources to provide consultation and services improving talent acquisition, employee development and training, operational efficiency, vendor management or customer experience excellence.Major strengths in business operations management, vendor management, multi-site management, cash management, inventory management, quality control, purchasing and receiving, labor management, P&L, policies and procedures, career development and planning, career maps, learning activities, staffing and scheduling, evaluations and performance reviews, in addition to tracking and oversight and reporting.Particular areas of expertise include leadership, operational efficiency, talent acquisition and management, employee development and training, coaching and mentoring, employee retention, customer engagement and satisfaction excellence, long-term relationship building, team building, plus cross-functional team leadership and collaboration.Knowledgeable and experienced in all phases of human resources, product sales and promotions, business plan development, Health Department regulations, action plans, product ordering, restaurant scorecards, franchise management, succession planning, as well as development and achievement of company goals.Committed to a leadership through growth philosophy as shown by a passion for talent acquisition, developing careers for an average of 10 managers and up to 60 crew members, reducing turnover and increasing employee retention. Achieved a status of management excellence in a franchise of 60 locations and earning 2 Restaurant Manager of the Year Awards in 2005 and 2006, as well as participation in the Ronald House Charity Golf Outing for 7-years.Excel at directing a cohesive staff in the successful attainment of objectives improving business processes, product quality, customer experience excellence, operational efficiency, as well as sales revenues and profitability.