Sandy Hoke Email & Phone Number

Lincolnton, North Carolina, United States

Builder of Kitchen and Bathroom cabinets and counter tops.

Lincolnton, North Carolina, United States

Communication department:• Using JD Edwards program for Home Depot kitchen. Excel, Word, and Outlook email. • Communication center Home Depot bath and Lowe's loads to create packets for the floor.• Calculating times for scheduling, and pallet quantity truckload.• Organizing paperwork by carriers then by truck loads, putting packets together.• Using Home Depot site for the manifest sheets to complete the packets for scheduling.• Billing department: Lean for Billing, monitor, mentor and manage the daily duties for billing.• Billing LTL loads, cover loads, Mexico loads, and all other normal Home Depot / Lowe's loads.• Work in WMS daily to research for tracking and bill each day.• Problem solving and research in JD Edwards and WMS for all carrier emails, customer care and corporate inquires, as wellas any corporate audits.• Created processes for all duties in the billing department for any one to follow and for trailing purposes.• Created a process to searching for any signed BOL document for time saving and organizational.

Charlotte, North Carolina, United States

Demonstrating operational knowledge of customer carriers and procedures.• Created and reviewed invoices to ensure accuracy while working with management.• Received and processed various documents for accuracy with customers to answer questions and address payment issues.• Tracked orders and shipments while assisting with other customers' service needs.• Resolved customer issues quickly while complying with company standards.• Developed working relationships with internal and external customers while assisting with account management duties.• Entered customer data into the system and communicated service concerns with the department head.• Evaluated and resolved missing equipment and commercial customer information.• During my time at GreenFiber I was able to collect over $300,000 in lost equipment.• Built long-term loyal customer relations with Home Depot, Lowe's, 84 Lumber and Menards by providing top-notchservice and detailed order, account, and service information.

Charlotte, North Carolina, United States

Accounts receivable and payable, payroll, check book, scheduling, logistics.

Business Administrative, Computer Science, 85

Activities and Societies: Pace program in College, I ride motor cycle, Canoe, Ride four wheeler, work out, Volunteer at the Charlotte CBA.

Education record