Over 16 years in an extensive range of frontline support and people management. My Specialties: - Cloud Support- Amazon Web Services (AWS)- People Management- Data Transmission - Financial Institutions- Fraud & Risk Management- Revenue Growth- Customer Retention- Customer Service and Engagement- Training and Development- Wide-array experience in Software's and CRM solutions- Account Management/ Customer Success Manager- Technical Operations ManagementI am committed to continuing to employ an innovative approach that creates ideas and greater transparency on requirements and capabilities—enriching collaborations with clients and team members. Develop a strong will to create a thriving environment for me to continue striving for growth and development, but also my fellow team members. My optimistic attitude and detail-orientated behavior reinforce my ability to recognize opportunities, promote ideas, and overcome obstacles.