Sandy Ibrahim Email & Phone Number

Cairo, Egypt

- Fixed company’s dedicated marketing application, system problems & any incident that was disrupting the application service that business users depended on.- Handled and resolved customer complaints and provided advice and assistance.- Managed customers' accounts.- Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.- Handled and managed multiple projects in parallel with supporting customers’ requests.- Determined operational objectives by studying business, functions; gathering information; evaluating output requirements.- Monitored project progress by tracking activities, resolving problems, publishing progress reports, and taking actions- Prepared technical reports by collecting, analyzing, and summarizing information and trends.- Provided Training for new staff.

Egypt

- Ran daily quality report for data update requests.- Delegated database projects to be updated by operators.- Scanned random records to spot data violations (names, Specialties, addresses, allocation, phones).- Proposed new ways of data check, new quality standards.- Supported escalation in case of repetitive case of data violation (standard flaw, operator issues).- Provided coaching, guidance and trained new staff.- Provided new validation sources/ways for the team.- Checked unanswered requests, proposed ways, sources to handle them & Call field force when needed.- Reported any repetitive issues that appeared in requests which need to be communicated to project manager.

- Entered data into a database.- Called customers and workplaces to check and update the data of their customers.- Fixed the database problems.- Monitored and optimizing the performance of the database.- Contacted database vendor for technical support.- Generated various reports from database.

Bachelor'S Degree, Business Administration And Management, General, B+

93, Thanaweya Ama