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Sandy Ignacio is listed as Fraud | KYC | Risk Investigator | AML | Partner Success Executive | Partner Bank Specialist | Customer Support based in Quezon City, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Sandy Ignacio.
Sandy Ignacio previously worked as Partner Success and Escalations at Remitly and Risk / Fraud Investigator at Remitly. Sandy Ignacio holds Computer Programming, Computer Systems Networking And Telecommunications from Our Lady Of Perpetual Succor College.
I've done customer service for both inbound and outbound through phone, chat, email, text and other administrative tasks to different lines of business for several years. I also have experience in sales including, appointment setting and scheduling, lead management, internal or inside sales and conversion, data entry and file organization.Most recent and longest employment was with Fintech - Online Remittance for 7 years as a Customer Support, Fraud Specialist and Partner Success and Escalations Specialist.
A career timeline built from the work history available for this profile.
Mandaluyong, National Capital Region, Philippines
-Monitoring and responding to important emails and updates including calendar and time management -Serve as the primary point of contact for partner banks globally by addressing their concerns, inquiries, and escalations in a timely and effective manner.-Gather feedback from partners to identify trends, opportunities, and areas for improvement in products.
National Capital Region, Philippines
-Transaction monitoring including investigations, identifying risks and evaluating documents to mitigate possible fraud and policy violation -Monitors suspicious financial activities to ensure that company complies with regulations with AML compliance program -Manages partner Anti-Money Laundering (AML) and sanctions reviews, and gathers partner-specific.
Mandaluyong, National Capital Region, Philippines
-Interacts with customers to address their questions and concerns in a professional and courteous manner.-Providing excellent service by always going beyond the customer's expectation to ensure customer satisfaction
Marikina, National Capital Region, Philippines
-Educate potential clients on service offerings for mobile phone plans-Provide High level of sales support-Securing complete notations-Processing the order with confidentiality on customers personal data and payment information-Time and callback management-Establish a strong customer relationship for possible repeat purchase
Marikina, National Capital Region, Philippines
-Answering calls and assisting customers with their concerns and helping them resolve the problem with their telephone services via phone, chat or email-Maintain positive customer relation by providing excellent experience and always go beyond their expectation-May gather feedback from customer to help improve product or services
Marikina, National Capital Region, Philippines
-Educate potential clients on service offerings for credit cards-Provide high level of sales support-Securing complete notations-Processing the order with confidentiality on customers personal data and payment information-Upselling of other product if necessary
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Sandy Ignacio is listed as Fraud | KYC | Risk Investigator | AML | Partner Success Executive | Partner Bank Specialist | Customer Support.
Sandy Ignacio is based in Quezon City, National Capital Region, Philippines.
Sandy Ignacio has worked for Remitly, Sykes Enterprises, Nco Group, and Ict Group.
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Sandy Ignacio holds Computer Programming, Computer Systems Networking And Telecommunications from Our Lady Of Perpetual Succor College.
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