In this position, I was responsible for managing the authorization and payment of incoming and outgoing funds across multiple brands. This involves developing and implementing payment solution procedures to ensure efficient workflow. To track the financial performance of each brand, I prepared weekly and monthly financial reports. In addition, I assisted teams in front of the back office to improve their workflow. To achieve this, I wrote manuals for the platforms, workflows, and rules, making it easy for them to navigate the processes. I also checked and reported on their performance, setting weekly, monthly, and yearly targets to ensure that we achieve our goals. I collected and report any technical issues related to the platforms and manage a team of experts that assist brands in front of the back office. This includes providing training to ensure they are equipped with the necessary skills. Finally, I created and implement business strategies that aim to improve necessary departments. By doing so, I ensured that we are always on top of our game and delivering the best possible service to our clients.

As a manager, I ensured smooth management of the authorization and payment of incoming and outgoing funds for multiple brands. I developed comprehensive financial reports that helped the brands make informed decisions and stay ahead of the competition. I led the risk department team, investigated chargebacks, and monitored risks to minimize losses. Additionally, I oversaw the payments team to ensure timely and accurate transactions. My focus on implementing and training new solutions helped streamline processes and improve business efficiency.

Due to my job position, my primary focus was to establish a strong foundation for the organization's financial success. To achieve this, I ensured the smooth authorization and processing of funds, prepared insightful financial reports, led risk and compliance teams to identify and mitigate threats, and thoroughly investigated chargebacks to prevent any future occurrences.

In my role as a team leader, I successfully managed and motivated my team to meet our goals. Specifically, I was responsible for ensuring high-quality documents in the risk department through thorough quality control. Additionally, I provided exceptional technical support to our customers, efficiently resolving any issues they may have encountered. I was also dedicated to training and mentoring new colleagues as well as the QA team to ensure that we maintained high standards and achieved success.

In my role as the head of compliance and document quality control for the risk department, I led a team of professionals to ensure that all documents met the highest standards. Additionally, I provided training and support to new colleagues to help them develop their skills. I prepared daily and weekly briefs to keep the team informed and wrote efficient risk department workflows to streamline operations. Finally, I was always available to provide customer support on technical issues to ensure that our clients receive the best possible service.

As part of the risk department, I engaged in various tasks that aid in its success. These tasks included collecting and organizing documents, conducting translation tests from English to Turkish, and providing technical support to clients. Additionally, I was accountable for developing and executing strategies that foster business growth.