Sandy K Email & Phone Number

Indonesia

Operations Executive (January 2022 - March 2023)- Monitor problematic orders and immediately follow up to 3pl- Uploading orders from warehouse system to RateS system- Communication with warehouse partners to check product stock regularly- Make claims and invoices for problematic orders at partner warehouses / 3pl- Understand using WMS and MetabaseCustomer Success (August 2020 - January 2022)- Handling complain following zendesk pre sales - post sales- Manage and resolve customer related issues and escalations- Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

Jabodetabek , Indonesia

Customer Service Social Media- Handling complaints on social media such as instagram, telegram, twitter and kaskus- Coordinate with other teams such as payment team, returns team, delivery monitoring team, Anti-Fraud team, Call Center team and other teamsCustomer Service User Priority- Handling complain following zendesk - Handling complain only paid users as buyers and sellers- Handling hard complaint about pre transaction or post transaction and then call outbound to make sure detail issues customer and solved itCustomer Service Non Transaction- Handling & providing solutions to customer problems/complaints via email- Coordinate with other teams such as payment team, returns team, delivery monitoring team, Anti-Fraud team, Call Center team and other teams- Doing follow-up to the related team

Jabodetabek , Indonesia

- Analyzing the strengths and weaknesses of the company- Create the best solution for the company's progress- Able to achieve sales targets set by the company

Grand Slipi Tower, West Jakarta

- Helping sales staff to make daily report, weekly report, and monthly report- Learning about flow in sales company