Sandy Lackner Email & Phone Number

Manhattan, Ks

10/2003 to current Florence Manufacturing Co. Manhattan, KS Customer Service Representative for the USPS and National Accounts• Customer order entry• Fielding phone calls/inquiries from assigned accounts or other channel partners needing assistance.• Complete training and study to understand details of products and their uses• Communicate product functionality to dealers, end users customers and influencers• Process returns and credits according to established policies/procedures • Interact positively with a wide-array of end-users, instructing them on use of consumer website, catalog, etc.• Interact daily with US Postal Service & National Accounts • HS Supply, Home Depots, Lowes, Menards, Interline Brands, Ace Hardware, True Value, Do it Best.

Junction City, Ks

2/1988 – 6/2003 Foot Locker Service Center Junction City, KSCustomer Service Relations Representative 6/2001 - 6/2003• Provide strong customer service to agents, district managers, store managers and field auditors. Identify issue by using judgment & provide solutions. • Independent research & provided resolution to technical store issues.• Resolve store claims / carrier related discrepancies / pool distribution agent issues / entered claims into access database / create claims / collection on past due accounts.Customer Service Account Executive 9/1998 – 6/2001• Location and status of inbound divisional freight. Prioritization of freight based on monthly budget and dollar availability.• Priority status coding in the YMS (Yard management system)• Communicate daily with New York office format presidents and executives, buyers and merchandisers & receiving dept. manager / supervisors.• Balance of daily reports and monthly receipt plans Traffic Department Supervisor 7/1996 to 9/1998• Develop, implemented and organized procedures within department• Manage, delegate assignments to associates resulting in an even workflow.• Research & resolve calls received from District Manager, Regional Vice Presidents, NYO Executives, store managers, line haul carriers & pool agents• Approved vacation time & track attendance records. Completed associates evaluations and coach associates for success. OS&D / International - Data entry clerk / Transportation 2/1988 to 7/1996• Figure daily pick projection / input data into excel / generate next day pick demand.• Reconcile freight – overages / shortages cases supply disposition to pool agents.• I developed graphs, worksheets and weekly claims / OS&D production status reports.• Produced documentations for international store shipments in MS work.