Sandy Ledbetter Email & Phone Number

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Analyze Investor Repurchase Requests for any and all possible methods of refuting claims by fully utilizing all resources to obtain required documents.* Utilized analytical skills and processes to ensure claims were reviewed and responded to accurately and within Service Level Agreements.* Responded to internal inquiries from Fannie Mae and Freddie Mac for missing and / or incorrect mortgage documentation on closed loans.* Utilized mortgage knowledge and experience to satisfy the request or escalate for further research.* Worked in AS400 and Lexis Nexis for research.

* Worked closely with Sales Managers, Outside Sales Person and Business Partners locking in Customer's rates.* Reviewed loan level pricing details to determine cause of unnecessary and/or unintentional pricing exceptions. * Effectively handled and resolved customer escalations.* Worked with management in helping resolve pricing exceptions and come up with solutions to help lower cost.* Assisted in the Training of newly hired Pricing Support Specialist.* Renegotiated Locks/Pricing when market improved.

Charlotte, North Carolina Area

Processed loans approved by an underwriter, reviewed and cleared all level approved conditions that included customer income/assets documentation and title reports, Insurance and Appraisal.* Effectively handled and resolved customer escalations.* Worked closely with Account Representatives and Business Partners to maintain loan process flow.* Maximized Customer Service Skills with both internal and external customers.* Managed Large Pipeline.* Shifted priorities as business needs arise: Worked front desk and switchboard, transferred calls to appropriate inside sales person.* Registered loans when received in office.

Accounting

Education record