Sandy Lempa Email & Phone Number

Exton, Pennsylvania, United States

Credit and Collections, reconciling customer accounts, reconciling credit card charge reports

United States

West Chester, Pa

• Supervised employees including scheduling, directing and monitoring of all store activities.• Management of cash handling processes including balancing, verifying, and preparing daily bank deposits.• Provided superior customer service experience while responsible for managing all customer related issues and concerns.

Reading, Pennsylvania Area

• Comprehensive knowledge of accounts receivable cash receipts, credit card processing, accounts payable entry, vendor payments, and reconciliation of cashbook, bank, and credit card statements.• Managed workflow processes from generating sales quotes and orders through fulfillment and invoicing.• Created service work orders for distribution to service technicians.• Administer office functions including maintaining electronic filing system, electronic purchasing,handling requests for information, resolving administrative problems and issues, promptly responding to customer emails regarding orders, quotes and invoices.

Malvern

• Managed team of 15 Order Coordinators that consistently met and exceeded a major corporate metric of producing 1500 lines per month per Order Coordinator.• Completed a successful transition of all accounts to appropriate teams after firm downsizing.• Assigned staff to support customer accounts that required weekly/monthly customer meetings.• Promoted team communication by hosting monthly team meetings and one-on-one coaching sessions.• Resolved problem escalations with both internal and external customers.

Frazer, Pa

• Managed team of up to 25 Network Engineers and six call center engineers.• Acted as system manager for Automatic Call Distributor (ACD) Aspect.• Created and owned ISO 9000 processes for Frazer NOC.• Selected as team lead to design and deploy new ticketing system for NOC.• Integral part of team that created Engineering Contribution Form (ECF) used to review all engineers allowing for assignment of objectivity to subjective decisions.• Gathered all requirements; reviewed and approved all documentation pertaining to project; coordinated all system and user acceptance training.• Updated internal website used forNOC.• Worked with Contract Services to draft master agreements with third party vendors for labor dispatches.• Handled escalations and resolved issues withcustomers, third party vendors, hardware, and labor vendors.• Coordinated regular scheduling, on-call and holiday schedules, and all inclement weather planning for entire NOC of 80 engineers across 24 x 7 shifts.• Responsible for interviewing, hiring and training employees and contractors for the NOC.

• Managed team of nine Accounts Payable clerks.• Team lead and liaison working with PriceWaterhouse (PWC) during Accounts Payable conversion from Platinum to PeopleSoft.• Created test scripts for PeopleSoft conversion system testing and reconciled parallel data in two Accounts Payable systems as part of transition.• Wrote the new firm system training manual for PeopleSoft and assisted in delivery of training.• Developed and was owner of Accounts Payable ISO 2000 process.• Created monthly reports necessary for month-end close.• Resolved all credit hold issues with vendors.• Reviewed all invoices submitted for payment and reconciled prior to check runs.• Created and provided all necessary 1099 forms for vendors and consultants.

• Acted as team lead when supervisor was out of the office or unavailable.• Researched and eliminated outstanding invoices by coordinating with vendors and firm personnel.• Performed Data Entry of all invoices for payment, reconciliation of vendor accounts and filing of paid invoices.