Sandy Lempa Email & Phone Number

Exton, Pennsylvania, United States

Credit and Collections, reconciling customer accounts, reconciling credit card charge reports

United States

West Chester, PA

• Supervised employees including scheduling, directing and monitoring of all store activities.
• Management of cash handling processes including balancing, verifying, and preparing daily bank deposits.
• Provided superior customer service experience while responsible for managing all customer related issues and concerns.

Reading, Pennsylvania Area

• Comprehensive knowledge of accounts receivable cash receipts, credit card processing, accounts payable entry, vendor payments, and reconciliation of cashbook, bank, and credit card statements.
• Managed workflow processes from generating sales quotes and orders through fulfillment and invoicing.
• Created service work orders for distribution to service technicians.
• Administer office functions including maintaining electronic filing system, electronic purchasing,handling requests for information, resolving administrative problems and issues, promptly responding to customer emails.

Malvern

• Managed team of 15 Order Coordinators that consistently met and exceeded a major corporate metric of producing 1500 lines per month per Order Coordinator.
• Completed a successful transition of all accounts to appropriate teams after firm downsizing.
• Assigned staff to support customer accounts that required weekly/monthly customer meetings.
• Promoted team communication by hosting monthly team meetings and one-on-one coaching sessions.
• Resolved problem escalations with both internal and external customers.

Frazer, PA

• Managed team of up to 25 Network Engineers and six call center engineers.
• Acted as system manager for Automatic Call Distributor (ACD) Aspect.
• Created and owned ISO 9000 processes for Frazer NOC.
• Selected as team lead to design and deploy new ticketing system for NOC.
• Integral part of team that created Engineering Contribution Form (ECF) used to review all engineers allowing for assignment of objectivity to subjective decisions.
• Gathered all requirements; reviewed and approved all documentation pertaining to project; coordinated all system and user acceptance training.

• Managed team of nine Accounts Payable clerks.
• Team lead and liaison working with PriceWaterhouse (PWC) during Accounts Payable conversion from Platinum to PeopleSoft.
• Created test scripts for PeopleSoft conversion system testing and reconciled parallel data in two Accounts Payable systems as part of transition.
• Wrote the new firm system training manual for PeopleSoft and assisted in delivery of training.
• Developed and was owner of Accounts Payable ISO 2000 process.
• Created monthly reports necessary for month-end close.

• Acted as team lead when supervisor was out of the office or unavailable.
• Researched and eliminated outstanding invoices by coordinating with vendors and firm personnel.
• Performed Data Entry of all invoices for payment, reconciliation of vendor accounts and filing of paid invoices.