Sandy Lim Email & Phone Number

Provided software and hardware support to AI development team in Voice Recognition Ordering Systems for McDonald Corp. Provided onboarding and offboarding services to employees with Slack, Confluence/Jira, GitHub, Box, Beeline, and AWS access.Created Linux Ubuntu servers with different versions of Ubuntu images and configured user home directory with.

Provided Datacenter support for all PSG Server farms and Netbatch jobs for Chipset design and validation engineers. Responsible for Hardware/Software maintenance and OS installation on Window Server 2016, Red Hat, CentOS, Ubuntu, SUSE systems. Provided system patching, security and vulnerability support (log4j, pwnkit).Troubleshot complex technical.

Performed companywide Vulnerabilities Management on all computing systems. Using tools such as Qualys, BigFix on weekly schedule to effectively reduced the security risks on various computing systems. Also performed manual system patches on Windows, Linux, AIX, HPUX, Solaris, and Ubuntu systems.Helped drove down the security vulnerability management index.

Performed major data center wide disaster system recovery of production servers on selected data centers all over the country.Performed data recovery of midrange mission critical AT&T applications across multiple datacenters using backup tools Netbackup/Avamar and system utilities kickstart/ignite/jumpstart/pxeboot.Configured OS kernel and database.

Received Intel’s Division Recognition Award for outstanding contribution to the product development of the Merced project (Itanium) and its release.Acted as team lead and the escalation contact for resolving critical hardware issues; conducted weekly meetings with support groups to obtain Software/Hardware fixes or update on outstanding File Server issues.

Solely responsible for upgrading all HPUX and UNIX servers and configured system disk layout, kernel parameters, logical volumes, swap allocation, and raw database structures to provide new functionalities.Maintained ISDN connection to Citibank global information network, administered Cisco routers and switches on four network segments, and monitored.

Setup and maintained UNIX workstations and servers, Created File Systems and setup network connections, monitored and troubleshot network hardware and software performance problems, installed and configured HPUX and SUN workstations.Installed, configured and administered companywide UNIX and Uniplex email Serversthat connected to DHL Worldwide Network.