Sandy Ly Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

I successfully manage the development and implementation of visual function certification services for multiple clients. This involved working closely with study teams to ensure that their needs were met, while adhering to company standards and best practices. Throughout the project, I established and maintained strong relationships with colleagues and clients, ensuring open lines of communication and effective collaboration.To ensure the quality and consistency of our certification services, I regulated visual function worksheets that were tailored to each client's specific protocol procedures and standards. In addition, I provided guidance and support to team members, helping them to successfully complete rigorous tasks.As part of my commitment to continuous improvement, I maintained study trackers to provide performance feedback and reports to study teams. This enabled us to identify areas for improvement and make recommendations for change, ensuring that we were always striving to deliver the best possible service to our clients.

Milwaukee, Wi, Us

As a study site outreach assistant, I played a critical role in coordinating Visual Acuity certifications for our clients. This involved reaching out to study sites to schedule certification sessions and creating PowerPoint presentations.I was responsible for maintaining accurate records of study site certifications and ensuring that all necessary documentation was properly filed and organized. I developed strong organizational and communication skills, as well as a keen attention to detail.

As an ophthalmic technician, I consistently maintained detailed and accurate patient records and documentation. I took pride in ensuring that all records were complete and up-to-date, enabling my colleagues to provide the best possible care to our patients.In addition to my clinical responsibilities, I played an important role in training and developing new ophthalmic technicians. I enjoyed sharing my knowledge and experience with others, and took great satisfaction in seeing my colleagues grow and develop in their roles.As part of my duties, I recorded daily financial transactions and maintained accurate and up-to-date financial records using QuickBooks. This included managing accounts payable and receivable processes, generating invoices, and processing payments. I took great care to ensure that all financial records were accurate and up-to-date, providing the necessary data to inform important business decisions.Throughout my time in this role, I also collaborated closely with vendors and customers to answer inquiries and resolve discrepancies. This involved maintaining open lines of communication and working proactively to identify and address any issues that arose.

I was responsible for a range of duties related to medical insurance billing and patient care. This included submitting numerous medical insurance invoices and claims, and screening patients for insurance benefit eligibility to ensure that all billing was accurate and up-to-date.As part of my work in patient care, I managed the receptionist desk for patient check-ins and check-outs. I took pride in providing excellent customer service to all patients, and worked closely with them to ensure that their needs were met throughout their visit.I played an important role in training patients on the proper wear and care of contact lenses. This required a high level of attention to detail and patience, as I worked with patients to ensure that they understood the proper procedures for using and maintaining their lenses. I was responsible for working in the lab to accurately cut and fit single vision, progressive, and bi-focal lenses to fulfill patient orders.I took great care to ensure that all operations ran smoothly, and that all patient data was accurate and up-to-date.

I played a critical role in preparing patients for eye exams and ensuring that their experience was as smooth and efficient as possible. This included performing pre-testing visual acuity assessments, ensuring a minimal wait-time. As part of my clinical responsibilities, I conducted a range of diagnostic and therapeutic procedures, including visual acuity testing, refraction, tonometry, pachymetry, and visual field testing. I took great care to ensure that all procedures were conducted with the utmost professionalism and care, always prioritizing patient comfort and safety.I assisted Optometrists in eye-care procedures, ensuring that proper instrumentation and sterile techniques were used at all times. This required a high level of attention to detail and a commitment to ensuring that all procedures were conducted in accordance with industry best practices.I played a key role in coordinating patient care, including scheduling appointments, educating patients on their conditions, and administering medications as needed. Throughout all aspects of my role, I remained committed to providing the highest level of patient care possible, and ensuring that each patient received the attention and care they deserved.

I have provided personalized instruction to college students in a variety of subjects, including Intro to Math Models in Biology, Applied Calculus I and II, Intro Biology, and Pre-Calculus: Algebra. I have experience providing both in-person and online tutoring sessions, utilizing a range of teaching methods to help my students grasp complex concepts and succeed academically.In addition to individual and small group tutoring, I have also conducted Time Management presentations to help students develop effective study habits and manage their time more efficiently. My goal is to help each of my students achieve their academic goals and build the skills they need for long-term success.