Sandy Klut Email & Phone Number

Chicago Illinois

I manage the daily operations of nine Market Research Associates. I manage the collection of data pertaining to Health Care IT. I am responsible for the timely submission of refreshed data annually for over 5,000 US hospitals. Along with the managing of the data collection I am responsible for writing mid year reviews, annual review, and the interviewing of potential new hires. I have met our department goals as well as corporate goals for the past 4 years as a manager of Data Collection.

Not for profit membership organization for IT professionals that provide data to IT vendors, hospital Chief Executive Officers, and IT personnel. This data reflects the IT technology being used in the healthcare industry nationwide.Program Manager Data Collection Managed daily operations for thirteen employees in data collection.Responsible for writing 90 day review for new hires and annual merit increase review for each of my team members.Managed production and quality of data collection to meet aggressive deadlines to deliver data to our clients.Trained new hires and mentored existing staffAssigned workload to each team member quarterlyResponsible for accuracy in time off requests and bi weekly payroll employee timesheets before submitting to HR.Worked closely with other departments, sales, project management, and Quality to insure continual development of the database and quality of the data collected to assist in increasing revenue.; Consulted Chief Information Officers in a hospital or healthcare system to update the IT information for their facility.Worked with each department in a healthcare facility to update the IT information being used in that department.Met aggressive deadlines on a quarterly basis. Helped in training new hires.Created good working relationships with Chief Executive Officers, along with IT personnel and other hospital employees. To insure quality data was being collected.Became very familiar with the healthcare industry IT systems, software and hardware.

Market Research and database managment for Consumer Packaged Goods.

Marketing firm providing a wide range of research and marketing services to CPG industry manufacturers.; Consulted with CPG clients on use of custom databases to track market sales and product movement.Worked closely with clients on building custom databases to client satisfaction.Analyzed data for clients, to help assist in business decisions.Performed multiple tasks daily to insure data quality.Worked with teams on special projects to assess processes and productivity using Six Sigma tools and techniques.Delivered updated databases on a monthly basis with 100% timeliness and accuracy.Prepared client reports for several top 25 clients. (Proctor & Gamble, Gerber, Sara Lee, etc.)Trained and managed 7 of our offshore employees while consistently meeting aggressive deadlines.

Worked quickly under pressure to provide excellent customer service.Performed multi-task operations easily and with attention to detail.Used diplomacy skills to avert confrontational customers.Assisted manager in hiring of new employees.Trained new employees in all aspects of operation including customer service skills.Developed a loyal customer following based on service provided.

Created, published and distributed major magazines and Time-Life books.Billing CoordinatorManaged billing design specifications to assure quality and compatibility with existing equipment.Tracked payments and ran reports.Insured all mailing deadlines were met.Mail Room Control ClerkEvaluated and distributed work based on priorities defined daily.Met aggressive deadlines.Required to change processing direction with little notice.