Negotiate contractsEvaluating event performance Maintain event budgets Maintain event logistics Managing supplier relationships Develop event concept and planHandling budgeting and invoicingCreating event proposals Ensure excellent customer serviceOverseeing eventsPlan for risksSelect event elements and vendors Supervise staff and vendors

• Increase sales • Proactively identify and establish contact with potential and existing clients• Maintain contact with new and existing clients to generate new leads for international conferences• Respond to sales enquiries within 24 hours from new and existing client enquiries• Coordinate and conduct site inspections for potential and existing clients • Determine the exact needs of the client to advise on best suited venues and products and services• Preparing quotations on the basis of client’s needs in line with CTICC standards• Delivering of CTICC presentations at tradeshows, off site at client offices or on site at CTICC• Provide feedback from clients to enhance the CTICC product functioning and service delivery• Follow up on leads received from international sales representative• Negotiate rates within authority framework and yielding policy• Carry out relevant reporting/administrative requirements of the job regularly• Work closely with the team to help achieve Department objectives• Any other assistance over and above the duties in this job description as required by CTICC on an ad hoc basis• Provide feedback from clients to enhance the CTICC product functioning and service delivery• Research and approach national corporate, - associations, government, Special and film and photo shoot events, trade fair clients and organisers to set up sales meetings• Follow up on leads received from the National Sales Administrator• Upsell all services, AV, Digital offerings, medics etc Coordinate and procure services for Short term events hosted at CTICC• Ensure client satisfaction with the event planning process ▪ Determine exact needs of client and advise on possibilities• Project management of events including programme/schedule, food and beverage audio visual, health and safety, entertainment, decoration, layouts and table plan requirements and assist with menu tasting with clients.

Market ResearchCRM ManagementStrategic Partnership ManagementSales-Sponsored Revenue GenerationKeynote Speaker ManagementBusiness DevelopmentStakeholder RelationsBriefing & Networking ManagementConsultative ApproachIdentifying New OpportunitiesManage existing clients to guarantee repeat business and cultivate new relationshipsIdentify new sales inquiries, present our portfolio of services and convert leads to sales.Ensure payments are made, recorded and pursued

Strategically planned eventsMaximised revenue from new and existing businessContributed to the annual budget by securing advanced bookings for repeat businessCoordinated site inspectionsManaged all client relationships/Key Account ManagementWas responsible for training and skills development within the departmentWas responsible for concise handover process managementManaged the overall financial matters/budget of the eventSecured client feedbackEnsured client satisfaction with the event planning processResponded appropriately to client feedback and queries within 24 hoursAssisted the Sales Department with client relations as and when requiredSecured sub-contracted services whilst complying and adhering to supply chain processesManaged processes to ensure event organisers adhered to Health and Safety policies and procedures

Increase SalesConsultative ApproachProviding product demonstrations to staff and clients and taking the lead in resolving complaints.Analysing sales team performance and scheduling training/refresher sessions accordingly.Working alongside the team to draw up strategies to increase customer base.Setting sales targets and implementing incentives.Providing accurate sales forecasts and allocating resources so targets are met.Managing a network of vendors and suppliers.Maintaining excellent relationships with customers that are built on trust and encouraging the rest of the sales team to follow this example.Keeping up-to-date with advancements in marketing.Conducting market research and sharing findings with the team.Processing inventory journals for stock movement between the lodges and Head OfficeKnowledgeable of all stock to be able to sell confidently to well-travelled guestsEnsuring monthly targets are met

Strategically planned eventsMaximized revenue from new and existing businessCoordinated site inspectionsManaged all client relationships/Key Account ManagementWas responsible for training and skills development within the departmentContracted, planned, and managed repeat eventsWas responsible for concise handover process management to the Event Services ManagerManaged the overall financial matters/budget of the eventSecured client feedbackEnsured client satisfaction with the event planning processSecured client feedback on experience with CTICCResponded appropriately to client feedback and queries within 24 hoursAssisted the Sales department with client relations as and when requiredAdhered to the established Procurement processesAdhered to Health and Safety policies and proceduresWas responsible for concise handover process management to the Event Services department

To train, motivate and supervise service personnelTo prepare budget of the departmentResolve complaints from guest and staff.To assign duty to staff ensuring equity of workTo co - ordinate with executive chef for Preparation of hotel menu and special of the day/weeksTo quality check and control food and beveragesConduct daily briefingsTo represent department in Hotel meetingTo evaluate performance of service personnel for promotion, transfer and dismissalSet duty schedules for outlet managers and supervisorsTo verify daily sales of department