Sandy Mayer Email and Phone Number

Responsible for leading, developing and executing on Wealth Management business and technical strategy for the top Wealth investors and advisors. This includes defining and acceleration of the modernization strategy, adopting AWS cloud strategy, agile methodology and driving associate engagement.• Member of executive client touch points and bringing feedback into business and technical roadmaps.• Rolled out SCRUM agile, fostering a culture of empowerment, collaboration, client focus, quality and velocity.• Manage budget of $32M and driving 3-4% yearly efficiency gains and increasing productivity by 8%. This includes a global footprint organization and managing 54% FTE and 46% consultants.• Created and maintained technical strategy for full suite of Wealth Management products and review/refresh quarterly, including technical debt and priorities.• Created metrics driven culture, driving on-time deliverables to 90%, productivity time to 75% and improving quality through defect removal efficiency to under 10%.• Highly regulated product with many tight timeframe deliverables, including large initiative for Consolidated Audit Trail (CAT).• Top focus on cyber initiatives and ensuring our code is resilient and vulnerability free, with special focus on driving security focus during design and early development phases.• Driving automation into our development, testing and deployment activities.• Collaborate with business on priorities and ensuring we meet/exceed client expectations.• Site Leader for Brookfield, WI location driving associate engagement (increasing from 55% to 70%), creating community engagement, campus activities for promoting teamwork, collaboration and overall engagement to the business/industry.

Responsible for strategy and execution for the Bank Solutions Product Development organization, leading over 1000 associates globally in building and supporting over 497 product solutions for over 3000 financial institutions. • Member of the Fiserv CIO Council representing largest division in the enterprise. Responsible for key functional areas that support and service advanced technology solutions. • Manage approximately $65m expense budget consistently driving 6-8% year over year efficiencies while increasing productivity by 5-7%. • Responsible for designing and successfully implementing the first “One Team’ organization structure across our global team within Fiserv which drove increased productivity and increased associate engagement by 5%.• Responsible for providing Product Development technology plans and roadmap to clients and internal stakeholders. • Successfully consolidated 6 development organizations to build a single high performance team. Established common process and toolsets across the organization, including transforming from waterfall to agile development methodologies.• Initiated the creation of Client Innovation Labs resulting in high client engagement.• Driving process rigor and change, leveraging CMMi Level 3 driving improved metrics, improved time-to-market, increased product quality and enhanced client experiences/satisfaction. • Provide thought leadership on the changing technology needs and trends of the financial industry and ensure that organization is positioned as a market leader.• Drive culture of innovation by creating Smart Tank sessions for associates to showcase creativity and drive engagement. • Worked collaboratively with Professional Services Organization to identify opportunities to develop new service offerings resulting in driving new revenue and increased market differentiation.• Site Leader for Brookfield, WI location driving associate engagement, creating community and company engagement.

Directly accountable for all aspects of providing management direction for quality assurance of multiple Bank Solutions products, including customer interaction and satisfaction, data center support and staff management. • Responsible for managing a technical services staff of 8 Managers and 89 Quality Control Professionals. Additional work management includes 96 staff members in India.• Setup and lead browser qualification process, now owned by India staff members.• Defined and rolled out work breakdown structure for working with India staff members and working with them to become productive, independent and provide growth opportunities.• Turned over accountability of Banklink QC to India staff members. • Rolled out common Quality Control process across Bank Solutions cores and found efficiencies in testing across our multiple cores.• Lead and rolled out staff members becoming Quality Assurance certified in both US and India locations. This deepens our focus on process and overall quality to our clients.• Rolling out QTP automation tool and Quality Center functional testing tool across Bank Solutions.• Lead and created common goals across our US and India team members.• Responsible for providing monthly metrics and continue to evaluate where improvements are needed.• Responsible for hiring, training, cross-training and keeping the productive utilization high for all staff members.• Responsible for representing all company policies and procedures to team members.

Directly accountable for all aspects of providing management direction for product development and quality assurance of the Cleartouch product, including customer interaction and satisfaction, data center support and staff management. • Responsible for managing a technical services staff of 7 Managers and 95 Engineering and Quality Control Professionals. Additional work management included 69 staff members in India.• Responsible for overall relationship management of the India relationship for the entire Cleartouch Business Unit.• Lead and rolled out Test Driven Development (TDD) to continue to improve quality of Cleartouch Teller.• Rolled out QTP and Quality Center tool for Quality Control. • Lead the continued rollout and growth of the India staff within Cleartouch. Was a member of the corporate PMO group to grow our India staff across Fiserv. • Rolled out several SDLC process improvements to embrace the project teams working together from beginning of the project cycle.• Responsible for rolling out Cleartouch Release Distribution process to enhance our client’s experience of getting automatic loads of software updates. • Lead the creation of monthly metrics to evaluate our success and where improvements were needed.• Responsible for hiring, training, cross-training and keeping the productive utilization high for all staff members.• Responsible for representing all company policies and procedures to team members.

Directly accountable for all aspects of providing management direction for Business Analysts, Usability Designers, User Documentation and Quality Control of the Cleartouch product, including customer interaction and satisfaction, data center support and staff management. • Responsible for managing a technical services staff of 4 Managers and 35 associates. Additional work management included 15 staff members in India.• Lead and started the rollout of India staff members into Quality Control for Cleartouch. This was the first group to start a Quality Control group in India and was successful.• Main contact for other India staff rollouts and overall management of that relationship.• Defined and rollout Usability Design group.• Lead and created group responsibilities for Business Analysts and Quality Control Engineers. • Lead the creation of yearly Cleartouch Product Plans and priority setting.• Responsible for hiring, training, cross-training and keeping the productive utilization high for all staff members.• Responsible for representing all company policies and procedures to team members.

Directly accountable for providing management direction throughout the life cycle of product development, including customer interaction and satisfaction, project management, procurement, data center support and staff management. • Responsible for managing a technical services staff of 5 Managers and 185 Technical Staff Members (ie. Project Managers, Business Analysts, Architects, Designers, Developers, Quality Assurance, Acceptance Testing, Technical Writers, User Center Design and Training). Additional work management includes 116 staff members in India, 3 in Toronto, 7 in Australia and 18 in the UK.• Accountable for handling an average of 600 projects annually.• Rolled out new project management methodology, Solutions Delivery Framework (SDF), which utilizes practices of CMM level 3.• Leader of Architecture Committee where objective entails selecting appropriate technology solutions for all projects, including open and Web initiatives.• Responsible for support of all Electronic Payment (EP) Products, include Connex on Tandem, Connex on IBM, IBM Settlement, DataNavigator and Architect. • Worked as a key member in developing the strategic 18 month rolling Product Development plan. • Provide Management monthly reports to show staff utilization, project metrics, maintenance activities and yearly trends.• Responsible for hiring, training, cross-training and keeping the productive utilization high for all staff members.• Accountable for a $45 million department budget, ensuring that we are continually managing our expenses and re-forecasting monthly. • Responsible for representing all company policies and procedures to team members.

Directly accountable for all aspects of project management, application software development and software support for several tier one global Financial Services Products. • Responsible for managing a staff of 5 Manager’s and 68.5 Wisconsin development staff members and remotely managing 30 staff members in India, Phoenix and Minneapolis.• Accountable for handling an average of 230 projects annually.• Initially created detailed SDLC (Standard Development Life Cycle) project management procedures and continually revised as we worked with key stakeholders on expectations to deliver quality projects in our organization. • Assisted with driving several Product ideas and strategies within the organization. • Meet with key stakeholders monthly to prioritize and review the current state of projects. • Accountable for reporting monthly statistics to show our department’s responsiveness, financial status and customer satisfaction. • Accountable for creating and executing training programs for staff. This includes continually training the staff on updated Project Management programs and cross-training programs for our application software development team. • Responsible for hiring, training and keeping the productive utilization high for all staff members.• Accountable for a $7 million department budget, ensuring that we are continually managing our expenses. • Responsible for representing all company policies and procedures to team members.

Responsible for management of the Select (Credit Card Application) development organization, including Software Project Management. • Managed staff of 17, providing business and technical support to customers in the U.S, Asia Pacific and U.K. regions.• Responsible for managing the delivery of Software Product Services, which included overall Program Management and application software development. • Worked with our Product Management organization to suggest, prioritize and schedule enhancements.• Responsible for implementing quality review procedures to ensure we delivered error-free software.• Responsible for implementing a dash-board of metrics to measure the success of the Product Development organization.

Responsible for Project Management of all Select software sales. Followed Project Management procedures and recommended improvements to the processes.• Successfully managed all Software Product sales for Select. • Provided detailed project plans to our external customers, along with weekly updates on our progress.• Learned and utilized all Project Management tools.• Assisted in creating and implementing the database repository of all Select projects, utilizing Microsoft Access.• Responsible for setting up monthly meetings with Business leads to review Customer and Internal initiated projects to ensure the team had the right focus.• Responsible for recommending changes to our Project Management procedures to continually increase our effectiveness.• Assisted in choosing a Project Management tool for tracking projects. (Microsoft Project)