Sandy Mccabe Email & Phone Number

Superior, Wisconsin, United States

• By ensuring reliable system and mobile technology performance for sales, manufacturing, and support staff, I reinforced profitability for the company. As a force of one, I had to be a proactive and highly responsive.
• Restored full capability, including stored job processes, within 36 hours, for vital brake press machine by contacting manufacturer to troubleshoot, identify, and repair issue. ○ Created redundant backup to pre-empt.
• Stabilized mobile phone costs and eliminated overages by analyzing call, text, and data utilization, and aligning users into a right-size plan, saving $100+ per month.
• Maintained peak performance and productivity for 150 users per week by pushing out software installs, upgrades, and patches using LabTech and coordinating with each user to schedule selected routine.
• Managed IT product lifecycle including inventory, purchasing, and disposition by linking user to serial number, tracking analytics, i.e., age, repairs, upgrades, etc., to maintain performance and maximize use.
• Promoted financial transparency by reviewing, approving vendor invoices, and partnering with accounting manager to plan budget and manage spend.

St Paul, Minnesota, United States

• I thrived in this role and increased the effectiveness of technology by taking ownership, becoming a software SME, updating documentation, training users, monitoring licensing, managing procurement and projects. By.
• Transformed tech support operations by recommending and implementing plan to stand up satellite tech support office and provide level I-II support to a group of 5 rural locations.
• Supported lean operating tempo in a high turnover environment by triaging issues, sorting priorities, and leveraging technology to do more with less and circumvent need for additional staff.
• Helped lab maintain productivity rate by performing user set up/ tear down and ensured a suite of specialty programs were up to date, allowing a steady flow of new employees to hit the ground running.
• Enabled high output levels for overnight lab processing as the on-call resource, responded to a range of issues around the clock within 15 minutes and prevented highly perishable product from expiring.
• Controlled spending and streamlined device management by executing MDM plan for optimized distribution and use of mobile devices including usage tracking, software updates and hardware refresh.

Minneapolis, Minnesota, United States

I consulted with an organization that delivers the essential services that make a community run. And to get them up to speed with current technology, I enlisted myself as part of a team tasked with upgrading users to the latest Windows operating system. The client, Hennepin County, MN, had 2K+ users needing to make the transition and, in some cases.

Plymouth, MN

Having exceeded expectations in my previous role, I was specifically requested to help set up and track assets for users receiving new systems. As the preferred consultant, I worked to manage computer distribution and a software upgrade project for Ecolab client. I created a new database to manage all technology assets, added new levels of visibility and.

St. Paul, MN

I had a long and effective run consulting with several clients and helping them meet their needs for IT support. To fulfill each mission, I employed my trifecta of technical expertise, world-class customer service, and process improvement talent to deliver top-tier services and keep technology secure, reliable, and a boost for productivity. To maximize.

St. Francis, MN

• It all started here. While I had held other jobs previously, this was my breakout role where knowledge, creativity, and service merged. I perfected my technology support skills and customer service acumen by providing.
• Improved efficiency and accuracy for vital records by reviewing current data practices and recommending key technology updates.
• Saved$17K software investment by applying inquisitive mindset, attention to detail and analytical skills to enable use of workflow management software program (Quask) o Mastered program functionalities by collaborating.
• Streamlined information access, storage, and asset management by creating, maintaining, and customizing user accounts using Active Directory and developing a complete system inventory database.

Bachelor Of Arts - Ba, Computer Programming/Programmer, General

Coursework In Database Administration

Associate Of Arts - Aa, General Studies