Sandy Mccabe Email & Phone Number

Superior, Wisconsin, United States

By ensuring reliable system and mobile technology performance for sales, manufacturing, and support staff, I reinforced profitability for the company. As a force of one, I had to be a proactive and highly responsive collaborative partner while working to optimize hardware and software performance. I supported productivity and created lasting solutions using root cause analysis and continually reinforced good relationships with excellent service experiences. To fortify operations, I promoted the productive use of technology by training users, assisting with setup, and quickly resolving issues. Here are some highlights of my accomplishments: • Restored full capability, including stored job processes, within 36 hours, for vital brake press machine by contacting manufacturer to troubleshoot, identify, and repair issue. ○ Created redundant backup to pre-empt repeat incident.• Stabilized mobile phone costs and eliminated overages by analyzing call, text, and data utilization, and aligning users into a right-size plan, saving $100+ per month. • Maintained peak performance and productivity for 150 users per week by pushing out software installs, upgrades, and patches using LabTech and coordinating with each user to schedule selected routine. • Managed IT product lifecycle including inventory, purchasing, and disposition by linking user to serial number, tracking analytics, i.e., age, repairs, upgrades, etc., to maintain performance and maximize use. • Promoted financial transparency by reviewing, approving vendor invoices, and partnering with accounting manager to plan budget and manage spend. • Managed project to upgrade physical security technology suite by researching technology, product features, and coordinating quotes with vendors to deliver detailed proposal to company leadership.

St Paul, Minnesota, United States

I thrived in this role and increased the effectiveness of technology by taking ownership, becoming a software SME, updating documentation, training users, monitoring licensing, managing procurement and projects. By prioritizing tasks and initiatives, I helped IT to serve the needs of all stakeholders. My primary task was to provide 1st & 2nd level technology support to onsite and remote locations by identifying, analyzing, and solving customer reported hardware and software issues. By exercising my passion for innovative and creative solutions, I expanded my footprint by researching and analyzing our entire suite of software to become the SME and trainer for the organization. Check out these highwater marks: • Transformed tech support operations by recommending and implementing plan to stand up satellite tech support office and provide level I-II support to a group of 5 rural locations.• Supported lean operating tempo in a high turnover environment by triaging issues, sorting priorities, and leveraging technology to do more with less and circumvent need for additional staff.• Helped lab maintain productivity rate by performing user set up/ tear down and ensured a suite of specialty programs were up to date, allowing a steady flow of new employees to hit the ground running.• Enabled high output levels for overnight lab processing as the on-call resource, responded to a range of issues around the clock within 15 minutes and prevented highly perishable product from expiring.• Controlled spending and streamlined device management by executing MDM plan for optimized distribution and use of mobile devices including usage tracking, software updates and hardware refresh.• Proactively filled a void and established IT operational continuity and FDA compliance by updating documentation, standardizing format, and mapping processes. o Applied relationship building skills to collaborate with users to understand and improve processes and efficiencies.

Minneapolis, Minnesota, United States

I consulted with an organization that delivers the essential services that make a community run. And to get them up to speed with current technology, I enlisted myself as part of a team tasked with upgrading users to the latest Windows operating system. The client, Hennepin County, MN, had 2K+ users needing to make the transition and, in some cases, upgrade their hardware. And this all had to be accomplished in a manner that allowed services to the public to continue uninterrupted. With their priorities focused their responsibilities, I employed my relationship building skills to motive them to focus on mine by serving as a liaison between internal customers, IT, and identifying opportunities to improve processes. Here’s a breakdown: Divide and Conquer - Reached out to 2K+ individual users by department, determined hardware compatibility, managed incoming calls, and scheduled upgrade or initiated procurement of new system.Delivering Success - Interfaced directly with users to identify, analyze, and resolve new OS issues by using progressive troubleshooting tree to resolve or escalate issues on a case-by-case basis. Collaboration - Initiated tickets and coordinated with IT specialists to aid, diagnose issues, and share information regarding system infrastructure that helped reduce resolution cycles.

Plymouth, Mn

Having exceeded expectations in my previous role, I was specifically requested to help set up and track assets for users receiving new systems. As the preferred consultant, I worked to manage computer distribution and a software upgrade project for Ecolab client. I created a new database to manage all technology assets, added new levels of visibility and brought order to an otherwise disorganized IT asset management system. In the spirit of collaboration and efficiency, I partnered with a colleague to ensure success for remote software delivery. I also trained team members to create queries, manage data, and address users’ questions.

St. Paul, Mn

I had a long and effective run consulting with several clients and helping them meet their needs for IT support. To fulfill each mission, I employed my trifecta of technical expertise, world-class customer service, and process improvement talent to deliver top-tier services and keep technology secure, reliable, and a boost for productivity. To maximize output and help people do more with less, I managed my workflow and priorities to support users first and resolve a range of issues across the spectrum of PCs, laptops, peripherals, software. In my day-to-day service, I processed work tickets and tracked issues in a database, which was instrumental in managing product lifecycles, system updates and key to identifying trends. To satisfy my need for creating innovative solutions, I became a primary player for executing a flawless data migration from Remedy to ServiceNow ticketing system.

St. Francis, Mn

It all started here. While I had held other jobs previously, this was my breakout role where knowledge, creativity, and service merged. I perfected my technology support skills and customer service acumen by providing dependable management and training that increased the district’s effectiveness and ability to fulfill its mission. It was a busy organization and I managed multiple priorities to provide end-user desktop support to 200 employees across six locations. A lot happened during my tenure and here are some notable accomplishments: • Improved efficiency and accuracy for vital records by reviewing current data practices and recommending key technology updates. • Saved$17K software investment by applying inquisitive mindset, attention to detail and analytical skills to enable use of workflow management software program (Quask) o Mastered program functionalities by collaborating with product tech support. o Developed significant new program capabilities, became SME and trusted advisor to product developers regarding follow-on versions and upgrades. • Streamlined information access, storage, and asset management by creating, maintaining, and customizing user accounts using Active Directory and developing a complete system inventory database.

Bachelor Of Arts - Ba, Computer Programming/Programmer, General

Coursework In Database Administration

Associate Of Arts - Aa, General Studies