Sandy Mcintosh

Sandy Mcintosh Email and Phone Number

General Management | Contact Centre & Retail Operations | Insurance Distribution | Business Transformation
Sandy Mcintosh's Location
Greater Melbourne Area, Australia
About Sandy Mcintosh

Extensive experience in inbound and outbound multi-site contact centre management and customer service in the financial services and telecommunications industriesSpecialties: Inbound & Outbound Call Centre OperationsBusiness & Strategic PlanningResource Planning & Workforce OptimisationPerformance Management & IncentivesSales Management & Sales Process DevelopmentContact Centre TechnologyCustomer Experience ManagementNew Site Start-UpsP&L ManagementEmployee Engagement & Change Management

Sandy Mcintosh's Current Company Details

General Management | Contact Centre & Retail Operations | Insurance Distribution | Business Transformation
Sandy Mcintosh Work Experience Details
  • Racv
    Business Owner - Insurance Integration Project
    Racv Jun 2022 - May 2023
    Melbourne, Victoria, Australia
    Operational owner and business stakeholder representative for a major transformational project in RACVs personal lines insurance distribution.
    View
  • Racv
    General Manager - Member Service Delivery
    Racv Oct 2017 - Jun 2022
    Melbourne, Victoria, Australia
    Strategic and operational management of 600 seat contact centre and retail network of 35 company owned and agent licensed stores distributing key RACV insurance and assistance products
  • Racv
    General Manager - Member Contact Centre
    Racv Sep 2011 - Oct 2017
    Operational management of a 600 seat Contact Centre managing member sales, enquiries and service across Insurance and Assistance products
    View
  • Allianz
    Head Of Call Centre - Allianz Direct
    Allianz May 2010 - May 2011
    Munich Germany
    Define strategy and provide expertise and consultancy services to Direct Insurance Telephone Sales Centre across the Allianz Group globally.
    View
  • Allianz Australia
    Group Manager, Customer Contact Centre
    Allianz Australia Nov 2001 - May 2010
    Brisbane, Australia
    Manage and Lead Allianz Direct Insurance Sales & Service Contact Centre operations, consisting of 350 FTE across two sites
    View
  • Telstra
    Sales Operations Manager
    Telstra Jan 1999 - May 2001
    Sydney, Australia
    Provide centralised support services to a group of 12 call centre sites of 1500 staff. Services included Resource Planning & Workforce Optimisation, Sales Optimisation & Quality Control, Customer Complaint Management, Employee Relations, Training & Development
    View
  • Telstra
    Various Contact Centre Management Positions
    Telstra May 1993 - Jan 1999
    Australia
    View

Sandy Mcintosh Skills

Contact Centers Call Centers Operations Management Change Management Performance Management Management Strategy Strategic Planning Customer Experience Management Call Center Process Improvement Business Process Improvement Stakeholder Management Team Management Business Analysis Customer Service Business Strategy Marketing Communications Insurance Employee Engagement Leadership Infrastructure Business Process Re Engineering Prince2 Customer Experience Telecommunications Online Advertising Sales Operations Coaching Sales Management Relationship Management Financial Services

Sandy Mcintosh Education Details

Frequently Asked Questions about Sandy Mcintosh

What is Sandy Mcintosh's role at the current company?

Sandy Mcintosh's current role is General Management | Contact Centre & Retail Operations | Insurance Distribution | Business Transformation.

What schools did Sandy Mcintosh attend?

Sandy Mcintosh attended University Of Western Sydney.

What skills is Sandy Mcintosh known for?

Sandy Mcintosh has skills like Contact Centers, Call Centers, Operations Management, Change Management, Performance Management, Management, Strategy, Strategic Planning, Customer Experience Management, Call Center, Process Improvement, Business Process Improvement.

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