Sandy Mclaughlin Email & Phone Number

Assist with customer concerns ,placing orders, tracking orders via phone, email or fax ● Inbound and outbound call center environment ● Handle approximately 40-60 calls. email and fax customer inquiries per day ● Set up customers with online ordering setup, placing orders and troubleshooting ● Account Manager for Amazon and Providence Hospitals ● SME on Hybris project - New Nestle Online Ordering Portal ● Train new employees ● Top order processor in ESKER ● Data entry

Bolder Co

Open new credit card fraud claims and gather appropriate intel from customers for claim processing ● Receive approximately 60-80 inbound calls daily on a call queue at a minimum ● Respond to customers in an orderly fashion, following script, protocol and procedures outlined by the company ● Managed data for monthly metric goals, schedule adherence, with quality metrics that greatly affect the day to day operations of business needs ● Assist customers with reissue of lost/stolen credit cards and verification of all transactions. ● Assist new credit card customers with fraud alert verification process on new applications ● Ensure all account information is up to date

Chavies Ky

Handle a high influx of inbound calls within a dynamic call center environment in order to assist customers with questions and concerns for their banking needs. ● Assist customers with checking and savings account inquiries ● Assist in fraud claim process ● Reissue lost/ stolen debit cards ● Aim for one call resolution for every customer ● Responsible for account maintenance, account notation and online technical support ● Assist with 60-100 inbound calls per day ● Train and coach new employees