Sandy Mcneil Email and Phone Number

In addition to direct servicing of hotel guests in the food and beverage operation, I trained and scheduled a team of 15 people. The position was respsonsible for maintaining high levels of customer service and coordinating with other areas of the lodging operation.

•Recruit, hire, train, manage, develop, coach, counsel, and evaluate staff as well as delegate responsibility and complete scheduling.•Ensure restaurant team maintains the highest possible level of customer service and a customer centric environment to accurately serve customers and resolve issues.•Maintain smooth flow of operations and maximize efficiency.•Maintain optimal food cost ratios through portion, purchasing, inventory and waste controls.•Ensure compliance with all restaurant operation policies and procedures, ensure compliance with corporate policies & procedures and governmental regulations and maintain a safe working environment.•Analyze, track and submit key financial/operational results daily/weekly/monthly and complete all administrative requirements and reports.

•Part of a Sales team of 3 for a 153 room property with over 8,000 square feet of banquet space with a full service restaurant.•Developed Menu selections for groups up to 325 people.•Detailed all Social and Corporate Events.•Invoiced & process payment for all accounts.•Coordinated with the Food & Beverage Director on all Staffing needs and Food & Beverage orders for upcoming events.•Worked, trained and supported On-Site Restaurant as needed.•Assisted with local shuttle services for Hotel.•Conflict resolution with staff and Guests of the Hotel.•Achieve sales goals by continuous networking and creative ideas to expose what the hotel has to offer.

I was responsible for over seeing all aspects of a Fitness/Spa facility. Maintaining current certifications for all Nail technicians,Massage Therapists,Fitness instructors, Childcare providers and Food handlers. Hiring and training of Cafe workers,monthly inventory and product ordering, as well providing top notch Customer Service for all guests,clients and employees.