Sandy Melillo work email
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Sandy Melillo personal email
Passionate about hospitality and driven by creativity, I bring over 16 years of international experience across luxury and boutique hotels. Along this incredible journey, I’ve been fortunate to work in Argentina, Dubai, and the United States, playing key roles in opening new hotels and elevating guest experiences while supporting teams to reach their fullest potential.I thrive in environments where people come first, valuing open communication and fostering personal and professional growth within teams. Whether it’s advocating for staff development or inspiring others toward excellence, I love seeing our collective efforts come to life!Currently, I’m working behind the scenes to drive success by managing social media, leading projects, and finding new ways to innovate operations. Every day is a new opportunity to create meaningful connections, explore fresh ideas, and make a positive impact in this exciting industry. I’d love for you to be part of this ongoing journey!
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Operations Support ManagerHotelproNashville, Tn, Us
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Operations Support ManagerHotelpro Feb 2023 - PresentUnited States -
Recruiting ManagerHotelpro Jun 2022 - Feb 2023At HotelPro, we focus on providing customized staffing solutions for the hospitality industry. We provide clients and employees with a unique, personalized service, assisting in their success. Our approach is simple: flexible, attentive and reliable. Through careful selection, we connect dedicated, hardworking individuals with leading hotels looking for staff in housekeeping, laundry and food and beverage.
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Director Of HousekeepingThink Hotel Group Dec 2016 - Aug 2018The Plymouth Hotel - Miami Beach• Created specific and comprehensive new Standard Operating Procedures (SOPs) for Hotel pre-opening.• Designed anew training programs, checklists, cleaning scores and PM program for Housekeeping and Engineering team.• Interviewed, selected, coached and trained new hires and current associates, ensuring their performance in accordance to hotel guidelines.• Assisted the General Manager with the preparation of forecasts and reports as well as in developing, implementing and monitoring department's budget.• Resolve customers’ opportunities and anticipated potential issues by reviewing and monitoring operational reports, business flow, and associate performance.Key Achievements:Successfully fully trained entire housekeeping department (15 associates) on Luxury standards which increased cleaning scores, allowing the hotel to be part of "Small Luxury Hotel of the Word". -
Assistant Executive HousekeeperHyatt Hotels, The Unbound Collection, The Confidante Hotel Nov 2015 - Dec 2016Miami/Fort Lauderdale Y Alrededores, Estados UnidosTransition from “Thompson Miami Beach” to “The Confidante” by Hyatt Assistant Executive Housekeeper (Acting Director from June 2016-October 2016)Key Achievements:Self-Inspector Program: Developed and Executed self-inspector new program. The project consisted of training every room attendant to become a self-inspector. I designed written material which was given to every housekeeper who were individually trained on how to self-inspect a guest's room. A total of 32 employees were fully trained in less than 1 month. With this program the room inspection time was speeded up and consequentially payroll decreased. -
Manager In TrainingThompson Hotels - Commune Hotels + Resorts Oct 2014 - Nov 2015Pre-Opening Team For Thompson Miami BeachMIT Program: Assistant Front Office Manager/MOD Miami Beach, FL. USA» Trained front office staff on Opera PMS System» Created training manual for new hires » Generated SOP for new proceduresMIT Program: Night Manager » Ensured the accurate completion of daily night audits» Block the house and ensuring all guests request are taking care of» Prepared the “Daily Breeze” with all the important info for the day and present it to the GMMIT Program Assistant Housekeeping Manager » Coordinated and assigned duties for the housekeepers on the consign floors » Daily supervision of the housekeeping staff, including training of work procedures» Conducted inspection of rooms, including VIPs, offices and public areas -
Guest Relations Assistant ManagerSofitel Luxury Hotels And Resorts Feb 2014 - Aug 2014Dubai DowntownPre - Opening• Resolved issues to exceed guest satisfaction and ensure complete service recovery.• Collaborated with outside departments to coordinate VIP guests, arrange solutions and retain guest satisfaction.• Directed, coached and supported guest relations coordinators and lobby hostess of the hotel -
Executive ButlerJumeirah Group / Jumeirah Hotels & Resorts Nov 2012 - Dec 2013Dubai - Emiratos Árabes Unidos• Inspected and set up arrivals and occupied suites as per guest preferences.• Decision Maker, overlooked housekeeping, engineering and guest services.• Trained new hires on Opera System and Butler's daily tasks.• Carried out registration, cashiering and other administrative tasks. -
Guest Service ExecutiveJumeirah Group / Jumeirah Hotels & Resorts Nov 2011 - Nov 2012Dubai - Emiratos Árabes Unidos• Performed "Personal Check In" procedure ensuring full registration and full payment of guest's room.• In charge of proper room allocation, VIP welcome pack setting, and payments for hotel reservations.• Met and greeted guests visiting to restaurant & banquets function, providing information and history of the only 7 Star Hotel of the World.
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Receptionist & Concierge Shif LeaderArgenta Towers & Suites Apr 2010 - Nov 2011Buenos Aires - Retiro• Allocated rooms and ensured proper communication with housekeeping department.• Ensured guest satisfaction, monitored guests’ payments and prepared reports for GM.• Arranged for transportation to and from airport, train station and events for visitors• Facilitated visitor requests for dining and tourist attractions.
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Guest ServicesFaena Group Oct 2007 - Mar 2009Buenos Aires - Puerto Madero
Sandy Melillo Skills
Sandy Melillo Education Details
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Hospitality Administration/Management -
Hungry For HappinessCoaching
Frequently Asked Questions about Sandy Melillo
What company does Sandy Melillo work for?
Sandy Melillo works for Hotelpro
What is Sandy Melillo's role at the current company?
Sandy Melillo's current role is Operations Support Manager.
What is Sandy Melillo's email address?
Sandy Melillo's email address is sl****@****.com.ar
What schools did Sandy Melillo attend?
Sandy Melillo attended Universidad De Palermo, Hungry For Happiness.
What skills is Sandy Melillo known for?
Sandy Melillo has skills like Hospitality Industry, Hospitality Management, Resorts, Hotels, Micros, Rooms Division, Front Office, Pre Opening, Opera, Tourism, Customer Service, Revenue Analysis.
Who are Sandy Melillo's colleagues?
Sandy Melillo's colleagues are Sabrina Betancourt, Romalyn Vacunawa, Mayra Sanjuan, Sabine Ndjadi, Carian Lopez, Daniela Bravo, Sujey Gutierrez.
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Sandy Melillo
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