 Issuing invoices. Reviews all invoices for appropriate documentation. Print, e-mail and file customer invoices. Assist with contract accuracy, renewals and audits. Work with staff on month-end closings. Work directly with Collections and disputes resolution department. Communicate directly with customers regarding billing concerns and requirements. Provide customer support for requested back-up documentation. Identify potential errors made on invoices. Manage invoice priorities in order to meet weekly goals. Drive process improvements on billing team. Special projects. Reporting to management of orders missing critical information. Answer inquiries regarding the billing. Provide solutions to any relative problems of customers.

Handle intakes for transportation & interpretation services, modifications or inquiries regarding services. Communicates with internal and external clients, informing changes, authorizations for transportation and interpretation appointments. Train and develop Intake and Provider Service Group team with product knowledge and procedures in Cognizant Minot, ND, United States. (2017) *

 Provide product/services information (wireless and landline services). Handle customer complaints, provide appropriate solutions and alternatives. Troubleshooting, signal testing and create repair tickets.

 Process credit card payments. Answer product questions about billing cycles, due dates and memberships.Handle disputes.