Sandy Munson Email and Phone Number

• Provide support to University’s Medical Center (inpatient and outpatient) regarding patient relations issues • Handle patient inquiries about care and overall patient experience Collaborate with all departments (both clinical and non-clinical sites) within the Medical Center• Reports directly to Senior Administration on complaints Referred complaints by staff, providers, physicians, and family • Provide support to patients and families who have concerns about quality of care being administered Communicate with patients, families, providers, etc., face-to-face, via e-mail, or telephone • Resolve conflicts in a timely manner Provide support to staff and clinicians in resolving conflict • Coordinate and facilitate meetings with medical teams and patients • Collaborate with Risk Management and Quality Assurance officers to investigate cases• Report Grievances to Quality Assurance leadership • Provide In-service training sessions to nurse leadership on Patient-Family Centered• Care Member of Patient Advisory Council Voice of the Customer

Registered Nurse, Strong Memorial Hospital, Rochester, New York. Occupational and Environmental Medicine Department. (November 2010-May 2013). Nursing Accountabilities: Provides comprehensive health screening assessments. Provides education and support to employees for PPD conversions, Blood Borne Pathogen/contagion exposures. Extended knowledge of immunizations. Comprehensive knowledge of injury care. Efficiently triages and effectively treats Strong Memorial Hospital employees, worker’s comp personnel from Strong Memorial Hospital and other companies, conducts drug screens and breathalyzer tests, pre-employment and annual exams for employees of many companies. Strong leadership skills to facilitate staff efficiencies, patient flow and communication within the health care team. Charge nurse of the Employee Health program on AC-3 from December 15, 2011- May 2013. Preceptor of new staff. On call responsibilities for blood borne and contagion exposures for hospital employees.

Registered Nurse, Strong Memorial Hospital, Rochester, New York. 23 bed cardiology step-downunit. Nursing Accountabilities: Provide holistic care to patients with Acute Coronary Syndrome, Acute Myocardial Infarction, post cardiac catheterization and PCI, CHF, arrhythmias, and post pacemaker/defibrillators and other cardiopulmonary issues. Sheath management and IV cardiac medications. Interdisciplinary collaboration with physicians, respiratory therapists, social workers, physical therapists

Registered Nurse, Strong Memorial Hospital, Rochester, New York. 24 bed cardiac/heart transplant unit. (November 2000-June 2007).Nursing Accountabilities: Accurate assessment of acutely ill patients, including care of heart transplant patients as well as patients with external heart pumps (LVADS). Provide holistic care to patients and their families. Involved with interdisciplinary team work including strong interactions with physicians, social workers, physical therapists and community health nurses. Assume the charge nurse role, which includes overseeing nurses, patient care technicians, secretaries, housekeepers.

Office Assistant, Dr. Lynne Halik and Dr. Tyger Foster, Pittsford, New York. Pediatric Dental Office. Accountabilities: Office duties (including scheduling patients, insurance billing, calling in prescriptions to local pharmacies, organizing doctors’ schedules and coordinating patient care). Interactions with children and families from all avenues of life, including developmentally delayed and handicapped children.

Community Health Nurse/Case Manager, HCR, Rochester, New York.Nursing Accountabilities: Management of patient care in the home setting, including aide supervision, and collaboration with home health aides, physical therapists, social workers, insurance companies, physicians and families. Also case managed approximately 75 residents of an independent senior living center, which included working with the management staff of this facility to provide safe and effective care, acting to preserve the independence of aging residents. Maintained compliance with Medicare, Medicaid and private insurance regulations.

Registered Nurse, Strong Memorial Hospital, Rochester, New York. Electrophysiology Lab.Nursing Accountabilities: Responsible for the patient care in the Electrophysiology Lab, a division of the Cardiac Catheterization Lab. Accurate assessment of cardiac patients, including patients admitted for routine procedures and those from the intensive care units. Actively involved in performing radiofrequency ablations, electrophysiology studies, tilt tables and pacemaker/automatic implantable cardiac defibrillator implants. Administer conscious sedation and educate patients and their families about their particular procedures.

Registered Nurse, Strong Memorial Hospital, Rochester, New York. 25 bed General medical/cardiology unit. Nursing Accountabilities: Responsible for patient care involving various medical and cardiac issues. Assumed charge nurse role. Involved with interdisciplinary team work and actively involved in discharge planning.