Sandra Muse Email & Phone Number

Detail oriented Business Process Consultant with the ability to deliver technical solutions and business analysis to drive day-to-day operational support. Effectively demonstrates time management skills by completing projects while exceeding targeted results. Proven results working as a business liaison to gather business requirements, and perform requirements analysis. Confident at using sound business judgment and critical analytical thinking to resolve a broad range of operational and technical support issues. Proven ability to interpret complex business details and gain the cooperation of multiple internal stakeholders through effective communication skills and negotiation skills.Expertise include:SUPPLY CHAINTRAINING & DEVELOPMENT TEAM BUILDING & LEADERSHIP PROCESS IMPROVEMENT PROJECT MANAGEMENT OPERATIONSSYSTEM IMPLEMENTATION SELECT CAREER HIGHLIGHTS:▪ Master Trainer for Frito Lay, instructing hourly employees in business concepts, efficiencies, and performance gains in order to advance continuous improvement throughout the organization.▪ Developed training and teaching documents for the adoption of advanced shipment notification (ASN) for Frito Lay to serve major clients such as Wal-Mart and Kroger.▪ Mentored and drove turnaround for two teams, advancing them from level one rankings to near level four rankings (the top team ranking given by Frito Lay); enhanced team capabilities and results through training and leadership. ▪ Served as one of three trainers to instruct more than 1,000 employees in a continuous improvement program implemented companywide; after deployment, functioned as Facilitator for 23 teams. ▪ Trained, managed, and mentored teams in achieving operational KPIs as well as safety and compliance standards.

Listed skills include Customer Service, Change Management, Continuous Improvement, Supply Chain, and 15 others.