Sandy Naidu Email and Phone Number

Associate to Senior Judicial Registrar Jenkinson at Federal Circuit & Family Court of Australia

Associate to Senior Registrar Hayward and Senior Registrar McGrath.

- Provide support and assist Registrars with the execution of the Discrete Property List and National Covid-19 List;- Track and manage incoming and outgoing correspondence and applications, including urgent items; whilst interacting with Judicial officers, Registrars, management personnel to determine the appropriate approach to be taken for complex litigation matters.- Communicate pertinent information regarding intricate family law disputes to clients and external service providers, such as the legal profession, family consultants, single experts and the Australian Federal police; by using relevant precedents and legal terminology when drafting straightforward, effective and logically organized correspondence.

- Provide comprehensive, accurate advice (over the telephone or via email) to clients and the legal profession with respect to commencing proceedings in the appellate jurisdiction of the Family Court; and the appeal process where seeking to set aside a decision made by a Family Court or Federal Circuit Court judge, in accordance with legislative and Court requirements.- Process and manage appeal applications, whilst serving as the liaison between the registry and the judiciary to establish the appropriate course of action for such complicated matters.- Provide first-rate, high-quality administrative in-court support to the judiciary, judicial associates, registrars, the legal profession and litigants

- Understand the difference between Family Court and Federal Circuit Court jurisdiction; and interpret and apply standards, legislation, policy and guidelines of the in providing advice to clients via telephone, email and LiveChat forums.- Provide clarity and understanding of family law processes, procedures and applications; to enable clients to take informed and appropriate action.- Independently identify the client, purpose, scope and form of legal advice if required; as well as factors such as sensitivity or urgency.- Identify concerns relating to vulnerable clients, including where capacity may be in issue or where ethical or cross-cultural issues arise.

- Assist with drafting, reviewing or amending legal documents to achieve the client’s intended purpose, compliance and minimize risk, under supervision.- Provide high quality clerical and administrative support, including organizing and maintaining client files, ensuring confidentiality, preparing case notes, photocopying documents and processing and dispatching legal documents in accordance with the policies and procedures of the legal practice.- Undertake effective research, ascertain facts, identify issues and locate favorable legal authority to prepare the solicitor for the interview with the client.

- Deliver excellent customer service by meeting and surpassing customer expectations, whilst assisting the customer in a helpful and friendly manner.- Perform personalized fittings and adjustments of optical and optic sunglasses to optimize comfort and utility.- Assist customers understand the products that are available and provide guidance and recommendations on product selection (frames, lenses, sunglasses, contact lenses) in line with customer needs and requests.

- Maintain the genuine desire to provide outstanding customer service by confidently approaching and engaging with prospective customers as well as building and sustaining rapport.- Provide in-depth information about products and execute detailed, informative presentations.- Work autonomously, strive to achieve performance targets and KPIs and manage store operations in a responsible manner.

- Manage and supervise register operators while being attentive to customers, provide clarification or guidance, suggest improvements for the team and acknowledge staff efforts.- Investigate customer complaints by engaging and listening to the customer, demonstrating accountability where required and making recommendations for an outcome consistent with store policies.

- Provide word-processing and data entry services, adapting precedents and templates to draft logically organized correspondence such as letters, memoranda, agenda, minutes, briefing notes, emails and related documentation.- Update the loose-leaf filing system to ensure that Counsel have access to the most recent legislation and reference material.- Provide assistance at conferences, meetings and functions to ensure that the respective event is conducted in a professional manner; as well as preparing boardrooms, making reservations/bookings, confirming attendees, arranging travel etc.