Sandy Norman Email & Phone Number

Dartmouth, Ns

• Partner with operational leaders in the Atlantic region to identify and take advantage of opportunities for success that balance the business needs with a positive employee experience.• Act as a change agent in the execution of corporate and regional strategies and programs such as policy changes, employee health initiatives, and rebranding.• Support the efforts and daily activities of the company wide Human Resources team by providing feedback, support, and reporting data as… Show more • Partner with operational leaders in the Atlantic region to identify and take advantage of opportunities for success that balance the business needs with a positive employee experience.• Act as a change agent in the execution of corporate and regional strategies and programs such as policy changes, employee health initiatives, and rebranding.• Support the efforts and daily activities of the company wide Human Resources team by providing feedback, support, and reporting data as needed.• Model the organization’s Core Values in daily activities, decision making processes, and coaching opportunities.• Act as a trusted mentor and coach to leaders in the areas of leadership and employee engagement; provide proactive and reactive coaching as required.• Provide guidance and support to regional leaders on performance and disciplinary employee issues.• Support and advise employees and leaders through labour relations issues. • Work closely with various internal and external service providers to ensure effective support for employees in payroll, safety, benefits administration, and IT.• Partner with leaders to identify gaps in workforce and to plan and execute recruitment strategies with the support of the national recruitment support team.• Prepare and deliver various trainings for leaders on various HR initiatives and programs.• Stay current on labour law trends regionally and nationally to accurately advise leaders, and to ensure minimum risk exposure for the company. Show less

Dartmouth, Ns

• Provide coaching and consulting services to front line and senior leaders across 15+ locations in Nova Scotia.• Lead investigations on employee relations matters and provide guidance and support to managers and employees throughout process.• Case management for short and long term leaves, Workers’ Compensation leaves; monitor claims and manage return to work programs.• Prepare and conduct formal training for leaders on various HR programs.• Assist in HR aspects of company… Show more • Provide coaching and consulting services to front line and senior leaders across 15+ locations in Nova Scotia.• Lead investigations on employee relations matters and provide guidance and support to managers and employees throughout process.• Case management for short and long term leaves, Workers’ Compensation leaves; monitor claims and manage return to work programs.• Prepare and conduct formal training for leaders on various HR programs.• Assist in HR aspects of company acquisitions.• Guide leaders through performance appraisal program/processes.• Act as subject matter expert on special projects including implementation of ADP WFN, performance appraisal redesign, and onboarding program redesign.• Create and maintain HR key performance indicator reports.• Acted as HR Manager of a team of 5 for two maternity leave periods. Show less

Halifax, Canada Area

• Conduct recruitment and selection activities for a variety of local, national and international clients• Collaborate with external clients to provide recommendations on strategic solutions for staffing• Develop, create and prepare analysis of reports of key recruitment and selection performance indicators

Fredericton

• Utilize collaborative leadership skills to achieve key performance goals in a 24x7 call center environment, managing and mentoring a team of up to 10 front line managers• Manage the mandated culture change from a customer service to sales oriented call center over a 12 month period• Research and select appropriate training opportunities for a team of new managers; support the management team throughout their various training• Provide one on one and group coaching and counseling to… Show more • Utilize collaborative leadership skills to achieve key performance goals in a 24x7 call center environment, managing and mentoring a team of up to 10 front line managers• Manage the mandated culture change from a customer service to sales oriented call center over a 12 month period• Research and select appropriate training opportunities for a team of new managers; support the management team throughout their various training• Provide one on one and group coaching and counseling to management team on employee management and development, and team leadership Show less

• Various management positions in Sales and Human Resources for a contract call center company with postings in Toronto, Bathurst, and Halifax

Bachelor Of Arts (Ba), Political Science And English

Health Coach, Health & Nutrition, Marketing, Mindfulness