◑ Perform accounting, accounts receivable, and accounts payablefunctions◑ Make deposits, batch electronic insurance, and scan checks◑ Follow guidelines and ensure prompt, accurate, and compliantbilling and payments to include credit, debit, and adjustments◑ Accept payments and schedule appointments for patients—address questions/concerns regarding their bills◑ Serve as mentor to junior staff members and train new hires—fillin for manager when away or busy◑ Utilize Microsoft Office programs such as Word, Excel, andOutlook, as well as several healthcare-specific programs: EPIC,Allscripts PM, and EHR◑ Responsible for keeping abreast of current/changing regulationsand billing protocols◑ Reconcile daily reports as well as assigned worklist forappropriate account resolution◑ Perform insurance verifications, oversee daily operation of A/R,and monitor collection accounts

◑ Managed the day-to-day activities of the guest services desk area--answered phones, greeted guests, and made reservations◑ Addressed problems and concerns dealing with hospitality,security, and reservations for meeting rooms in 128-room hotel◑ Analyzed daily sales, corrected out-of-balance discrepancies, andprepared reports◑ Promoted the Preferred Guest Loyalty program to guests