Sandy Radjenovic Email & Phone Number

Brookfield, Wisconsin, United States

Brookfield, Wisconsin, United States

Brookfield, Wi

Support customer base (~500) with a team of 13 support engineers and 4 account managers.Support portfolio includes premium, high volume retail customers (Fortune 500) with international locale.Establish metrics and KPIs providing team evaluation and development to foster individual, team and company growth.Engage in company-wide process improvement for increased efficiency and productivity.Handle 24x7x365 support management including after-hours escalations.Selection and implementation of company-wide ticketing system replacement including data normalization and departmental data flow/process integration.Transition new customers and functionality to Support @ Go Live.Point of contact for customer executive/director level, managing expectations and remediation to ensure customer satisfaction and improve customer experience.Coordinate carrier and application upgrades and releases including customer alerts/notifications.Liaison to major carrier beta support program with direct access to carrier senior developers.Analyze budget, revenue and gross margins to predict/manage trending.Establish and report metrics/graphical dashboard gauging support, productivity and customer/carrier climate.Generate monthly sales campaigns to encourage revenue growth.Develop company training curriculum offered on a weekly and monthly basis.Manage new employee on-boarding/training for company-wide engineers.Identify and manage internal projects for company deployment including an internally built CRM.Assist with Reseller Channel growth and management.Manage (N)et (P)romoter (S)core via SurveyMonkey to realize/build company brand.Implementation of Exit Interview Strategy emphasizing continued partnership for potential return.

Brookfield, Wi

Engage product solicitation and demonstrate system functionality with prospects.Share extensive industry experience while providing best practice recommendations for a systems solution. Complete systems life cycle including sales engagement, software demo, pricing and proposal generation, project delivery management and continued account management. Providing product line management as well as sales lead management encompassing sales team (40+) across US.Engage sales team in software application and application sales training.Generate company templates and documents for sales life cycle.

Random Lake, Wi

Development and maintenance of Scheduling System (printing & bindery) incorporating extensive VBA programming in MS Excel environment.

Milwaukee, Wi

Direct liaison with customers for application deployment and customer service.Project management and interface design/development for shipping systems.ERP integrations and software extensibility utilizing database programming and Visual Basic with PSI, Logic, Hagen/Monarch and Promail ERP solutions.