Sandy Rios Email and Phone Number

Experienced in leading contact center training development for new hires/existing employees in the implementation of programs designed at fulfilling client-focused organizational needs.WORK HISTORY:- Facilitated new hire, upskilling and recursive training.- Managed learner behavior and tracked performance in Operations.- Lead performance reviews analysis readouts and provided feedback on curriculum enhancements.- Monitored Quality and facilitated fulfillment of client KPIs.- Presented training materials through classroom learning, hands-on demonstrations, and supported activities for technical, customer service, and sales.- Ensured effective, consistent communication with Training and Quality, Operations, and other resource groups.