Sandy R. Email & Phone Number

Palm Coast, FL, US

Pembroke Pines

• Manage cross-functional project teams, as well as remote teams, vendors, and 3rd parties. Develop and implement project management standards, processes, and procedures. Pinpoint project deliverables to create project.
• Establish and execute initiatives to enhance the office, including implementing paperless processes and optimizing processes throughout the organization.
• Implement, configure and serve as administrator to the organization’s Customer Relationship Management tool, Synapsys.
• Oversee the merging of systems and accounts related to the acquisition of another financial institution.
• Instrumental in leading the successful core conversion, transferring all information, including customers, accounts, money, etc., to a new database.

Miami, Florida

• Directed 50+ formal projects ranging in complexity with various regulatory and aggressive timelines, as well as budget constraints; actively managed 5+ projects simultaneously. Oversaw vendor selections, such as.
• Led the implementation of the bank’s first cloud-based Online Account Opening channel platform, SaaS customer-facing loan originating system, and Investment Services Portal with SSO integration.
• Streamlined the bank’s regulatory back-end core systems upgrades by creating an autonomous structure while combining front-end and back-end platform upgrades.
• Directed project teams of across the organization, including identifying team roles; applied conflict resolution and negotiation techniques, while ensuring adherence to the project schedule and deliverables.

Miami, Florida

• Served as a liaison between the client and stakeholders with the solution team. Managed change requests to ensure timely project execution. Designed and documented functional specifications for technological solutions.
• Established system process flow and report layouts to support business solutions based on requirements gathered.
• Led quality assurance by facilitating all testing; coordinated logistics and availability of testing, assisting business stakeholders with User Acceptance Testing, defect reporting.

Miami, Florida

Analyzed reported problems and requests and recommended viable resolutions and alternatives. Coordinated resolution and implementation of new software releases and processes with in-house staff, vendors and business units. Key Contributions During a period of staff shortage, successfully managed queue with an inventory of over 300 tickets that was brought.

Miami, Florida

Managed, tracked and detailed documentation of issues and requests. Troubleshooted and diagnosed issues remotely. Configured and installed workstations for customers. Escalation of issues.Key Contributions:Trained and mentored incoming staff. Coordinated Orientation for new employees. Managed special projects such upgrade, installations and.

Computer Information Systems With A Concentration In Project Management

Completed coursework towards a degree in Computer Information Systems with a concentration in Project Management.

Education record