Director Of Implementation
CurrentAct as a primary client contact concerning all implementations, projects and in some cases issue resolution. Manage, track, document and drive all implementations and client projects requests to ensure superior service and client satisfaction. Facilitate conference call and meetings and provide thorough and accurate status updates on all implementations and project to the client. Driving the new client implementation and business request process by collecting and analyzing data pertinent to the development of the requirements needed for the implementation.Draft and track to completion client implementations project plan and manage the implementation tracker via SalesForce. Update all tracking mechanisms and manage timeliness and deliverable deadline to ensure that the implementation remains on track based on the defined project plan.