Sandy S. Email & Phone Number

Calgary, Alberta, Canada

Airdrie, Alberta, Canada

Remote

Calgary, Canada Area

● Completed demonstrations of the organization’s platform to new clients, increasing the bookof business and achieving 27% penetration of Franchised dealerships within 3 months● Completed comprehensive vehicle condition inspections on vehicles using CarFax reports asa reference point● Sold the first dealer Group auction system for Winfooz● Interviewed and trained staff on how to complete vehicle condition inspections andmaintained quality assurance● Worked closely with management based in Ontario headquarters developing strategicobjectives as it related to territory expansion● Represented the organization as a brand ambassador and communicating to stakeholders atthe 2020 National Automobile Dealer’s Association Conference in Las Vegas

Calgary, Canada Area

● Created relationships with clients resulting in increased sales from repeat customers and newcustomers● Registered customers on Digitex’s e-commerce platform● Assisted customers in quoting supplies for inks, printers and laptops● Increased sales month over month as well as hit quota a $25,000 quota for 4 consecutivemonths

Calgary, Canada Area

● Met and greeted service customers promptly in a professional and courteous manner● Inspected vehicle and referred to service history to accurately identify and verify customer’sservice needs● Promoted the sales of appropriate services, parts, and accessories by thoroughlyunderstanding the product and associated service requirements● Provided accurate cost and time of completion estimates for the services recommended,communicated and received proper authorization from customers as it related to serviceorders● Checked on progress of services to vehicles throughout the day and would communicate andreceive approval from customers regarding any changes in the cost-estimate, promised timeof delivery or recommended services● Confirmed service appointments by telephone the day before the customer is scheduled toarrive and conduct post-repair follow-up● Inspected vehicles prior to each customer delivery to ensure vehicles services and/or repairsare performed correctly and communicate the results with the customer● Provided training to advisors to maintain a standard of excellent customer service● Ensured all follow-ups with customers were complete and any complaints resolved in a timelymanner

Calgary, Alberta, Canada

● Responded to incoming internet sales lead● Followed a 5 day follow up process which looked like a schedule of how many times tocontact the customer.● Booked Sales appointments for different dealerships in the Calgary region● Coordinated around sales representatives’ schedules to schedule appointments

Okotoks Ford Lincoln

● Managed and maintained dealership websites, including adding or deleting content● Addressed and repaired technical content deficiencies● Ensured website was live and current● Updated social media sites, Kijiji, and other online ad services● Updated all used car inventories and websites and mobile applications as directed● Took photos of all new/used incoming vehicles● Reviewed and analyzed website analytics including number of hits, length of stay and overalleffectiveness● Ensured all in-house digital marketing equipment was working properly and content wascurrent● Planned and ensured that all events were set up and running smoothly, as well as tookphotos and updated social media while on site● Assisted with weekly payroll for hourly employees● Stocked new vehicle inventory to Reynolds & Reynolds

Okotoks, Alberta

Update & maintain our websiteAdd and Remove vehicles to KijijiAssign internet leads to sales consultants & service advisorsGenerate reports for General Manager through Dealer Socket Social Media Representative Make sure our iPad’s & Media Screens are up to dateSales Support

Innisfil, Ontario

Computer display and taking internet bids online during auctionsUpload vehicles to Openlane & OVECreate ad’s for the Toronto Sun & Toronto StarRespond to inquiry’s through our website Create sales reports for weekly meetingsCreating & Maintaining Business to Business relationships Social Media Representative

Thornhill

Answer phone callsBalance all transactions made through the service departmentInvoice out work ordersCustomer Service

Toronto

Worked 2011 & 2012 Toronto Auto ShowInteract with customersSell Audi Merchandise

Innisfil

Sales SupportBlock ClerkAdministration Customer Service Representative