Sandy S Email & Phone Number

South Jakarta, Jakarta, Id

Indonesia

Indonesia

Greater Jakarta Area, Indonesia

1. Assesses training needs Analyze; plans or participates in developing training course objectives; obtains training materials; presents training/instruction to both groups and individuals; evaluates training effectiveness; may oversee maintenance of training records and resource library.2. Coordinates scheduling of training courses, audiovisual equipment and other training aids; may coordinate training with other organizations; may help identify, orient, and schedule contract trainers; receives training and participates in needs assessment, course objectives development, and evaluation; drafts and reviews training plans with supervisor prior to implementation; studies and applies adult learning theory, group process and training methods to instruct adult groups and individuals.3. Manage the training plan and ensure the quality of training plan4. Ensure that the development and delivery of programs are completed on time and within budget5. Train all new hires customer care division with help of all adult learning theories and provide technical support to implementation of all new systems. Provide training to all new hires and manage all communication for various training programs and continuing education program specific training.5. Involve with project team to improve system & create my own project to improve agent quality.

Lazada SEA Training

Greater Jakarta Area, Indonesia

1.Managing team and lead time for QC-ing the product.2.QC-ing the product before shown on web3.Create SOP for QC and Listing4. Develop my team

Jakarta

Job Description:1.Manage Customer Service team , guide their daily work , and continuously summarize improve the performance of the team.2.Make Plans and manage teams performances according to company requirements.3.Supervise and review the work of the team.4.Handle customer complaints properly and promptly.5.Organize team training.6.Prompt respond to the emergencies and reort to the other unit or senior management. 7.Manage daily operation center, DCI , Sales Achievement , Payment , AHT, AWT, CSAT, Attendances , stock product, service quality.8.Developed and created strategy and action plan to growing business with monitoring sales product, active members and new members.9.floor monitoring (RTFM).10.Do other task to support achievement sales.11.To Plan for human development to promote staff to higher level.

Job Description:1.Controlling and make sure that the team in following the standard KPI set by the client.2.Lead and manage call center projects improve.To be responsible for the result of project in the unit.3.Manage daily call center operation, DCI , Sales Achievement , retain , AHT, , CSAT, NPS, Attendances ,service quality,RTFM.4.People development.5.Create capacity Planning according to client project.6.Manage Customer Service team , guide their daily work, and continuously summarize and improve the performance of the team.7.Supervise and review the work of the team.8.Prompt respond to the emergencies and report to the client and other unit. 9.To keep good relationship with clients and do internal coordination with other division or department

Jakarta

Customer engagementCustomer satisfactionPIC for XL premium customer eventMaintain customerProject for upgrade tiering premium customerProject for development team

Greater Jakarta Area, Indonesia

1. Manage customer case 2.Call back Customer about thier complaint (solved/unsolved)

Jakarta

Job Description :1.Create module for new customer service ( new knowledge update).2.Create and execute learning strategies programs.3.Create test day by day for new CS Progress.4.Monitoring new CS in the class for they progress.5.Monitoring new CS when they do OJT and OJA.6.Monitoring and evaluating new customer service for 3 month after passed the training.