When a customer called in about and ad I would research to see it ad was what they order, the cost, and if the payment had hit billing dept. They called them back to give them info that I had found.

I answered phone connected them to the person who could help them. Send out relocation packets for prospect people or company moving to the area. Helping citizens know what events, or problems where happening and what to expect in any delays for traffic. Keeping information on any attractions in the area etc....