Sandy Shaffer Email & Phone Number

Exton ,Pa

Team Leader of North America Customer Service responsible for ensuring seamless service and support to both internal and external customers. Oversaw all customer service representatives. Worked as a team member to successfully transition Federal Mogul NA from the legacy operating system to SAP. Organized and oversaw CSR training on the new system.• Ensured all inquiries, expedites, and orders were handled in a professional and expedient manner. Diffused difficult situations using knowledge and… Show more Team Leader of North America Customer Service responsible for ensuring seamless service and support to both internal and external customers. Oversaw all customer service representatives. Worked as a team member to successfully transition Federal Mogul NA from the legacy operating system to SAP. Organized and oversaw CSR training on the new system.• Ensured all inquiries, expedites, and orders were handled in a professional and expedient manner. Diffused difficult situations using knowledge and interpersonal skills to reach a positive outcome. Communicated customer requirements, including special requests, changes, shutdowns, etc. to the proper departments. Implemented new company and department procedures and adhered to all company and departmental goals. Liaison between Customer Service, Manufacturing, Quality, Planning, Sales, Finance and Product Management regarding customer matters. Assisted with the development and maintenance of customer service procedural documents, as per TS16949/AS9100 requirements (regulations governing automotive and aerospace industries). Currently continue to work on special projects as an independent contractor Show less

Exton, Pa

Customer Account Representative responsible for two largest revenue-producing truck terminals. Booked hazardous chemical loads, determined truck route with multiple deliveries for long distance hauls, provided rate quotes to customers and was available to truckers for any issues during pickup and delivery or while on the road.

Exton, Pa

Responsible for providing rate quotes, scheduling production and custom printing for customer orders. Instructed other customer service representatives on proper communication skills and relationship-building

Exton, Pa

Worked directly with utility companies such as PECO, Boston Edison, VEPCO, Delmarva and Con-Edison to review annual contracts, provide pricing and delivery dates on new contracts, resolved material issues and delivery problems on existing contracts and worked with outside sales representatives and the utilities on special projects. Worked with utility engineers to provide emergency cable during power outages.