- Provide support to Account Managers and Executive Directors- Administrator for Origami Risk- Provide support to Data Systems Manager- Standard Operating Procedures (SOP) Documentation- Provide support to Claim Manager for Claims Focus Program

LMS Production Specialist, E-Learning Technologies • Production support of LMS E-Learning components for 4000+ SAP training documents, including applied standards, quality testing, troubleshooting, reporting, translation support, and process documentation support.• SAP Global minor upgrades – deployed content, applied standards, QA tested and published content • Averaging 17 content work requests per month, approximately 40% of team effort.• Analyze data for maintaining/monitoring multiple SharePoint workflows, containing upwards of 11,000 records.• Managed Item Governance project to reconcile 17,000 items from LMS. Coordinated with 60 administrators in the US, Canada and Europe. • Interacted with internal clients to meet their requirements and provide support.

• Researched a wide variety of topics to create original and engaging lessons on a weekly basis to guide elementary teachers in integrating technology into their lesson plans.• Learned and delivered classes on over a dozen educational software programs• Collaborated with peers to ensure training met state standards for the grade levels and to ensure that the training being delivered was consistent with the seven schools in the district.• Developed and delivered software training on internal education applications to 25 teachers.

• Placed business and technical support consultants in fortune 500 companies• Introduced and expanded firm’s presence in major pharmaceutical clients by 55%• Created documentation for proposals, scope and statement of work, and managed ongoing relationships with all levels of management.• Interviewed consultants for best fit • Negotiated contracts with clients and consultants